Location:Mississauga Ontario (Hybrid)
Bilingual Customer Service Representative
As a Bilingual Customer Service Representative you will play a key role in supporting Sonova Canadas sales efforts and serving as a customer liaison. You will create a hallmark of excellence by providing exceptional service proactive support and interdepartmental collaboration while maintaining accuracy and efficiency in all customer interactions.
Serve customers via phone fax mail or email by determining requirements answering inquiries and resolving problems.
Process written and oral BTE and ITE orders and prepare quotes on hearing aids.
Investigate and resolve issues related to shipments returns credits and orders. Communicate company policies pricing and product information in line with established guidelines.
Track orders and advise customers of out-of-stock or delayed items.
Liaise with internal departments to ensure accurate order fulfillment and customer satisfaction.
Escalate unresolved or specialized issues to the appropriate team (e.g. Audiology or Technical Product Support).
Professional working proficiency inEnglish and French(oral and written).
Secondary or post-secondary education withcustomer service experience.
Strong telephone etiquette and interpersonal skills.
Customer-centric mindset and proactive problem-solving abilities.
Team-oriented with a positive adaptable attitude.
Intermediate computer skills includingMicrosoft Office and familiarity withSAP and Salesforce.
Ability to recognize and suggest continuous process improvements.
Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova HR.
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous self-improvement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit paramedical (massage therapist naturopath etc.) and competitive compensation including variablecomponentand employer match on pension contributions
Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work May 2024- May 2025.
How we work:
At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Required Experience:
Unclear Seniority
Bilingual Customer Service Representative • Mississauga, Ontario, Canada
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