Associate Sales & Customer Service

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

47,100 - 57,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking forAssociates Sales and Customer Service to join our growing team!

The start date for this hybrid position is April 20, 2026, and will be based out of our 10 Factory Lane, St. John's, NL office location.

• Business hours of operations are 8am - 8pm Monday to Friday and 8 am – 5 pm on Saturdays and statutory holidays. Work shifts will be assigned within these hours.

• The work schedule will include every Saturday for the first year. After 12 months in your role, you’ll have an opportunity to transition to a one in five-week rotation with your Saturday shift.

• During the first year, working on statutory holidays is required, and you'll be compensated according to labor standards.

• During the training and onboarding phase, you may be asked to come into the office up to 4 days a week. After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.

What you'll do here:

• Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.

• Analyze individual customer needs, promote and cross-sell personal insurance products and services.

• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.

• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What you bring to the table:

• At least one year of customer service experience required; previous call center experience is preferred.

• Previous experience in sales and customer loyalty is highly desirable.

• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.

• Tech-savvy abilities, with confidence in navigating various systems.

• Ability to multi-task and remain calm under pressure.

• You must be prepared to study, write and pass a provincial Insurance Licensing Exam with the support of our In-house Training Team.

• Bilingualism in English and French is an asset.

• No Canadian work experience required however must be eligible to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.