Service Associate Room Attendant

Shangri-La Toronto

With personal commitment and an emotional sense of gracious hospitality make the most positive impact on guest experiences throughout all aspects of their stay by assisting colleagues and ensuring overall cleanliness detail care and maintenance of guestrooms maximizing the balance between Colleague Guest and Owner satisfaction.

Primary Responsibilities :

• Demonstrate a high level of integrity provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs items which require maintenance issues or concerns in a prompt proactive manner as appropriate.
• Ensure compliance to all hotel policies standards procedures and practices.
• Maintain clean organize restore and restock guest rooms or other areas of the hotel according to established standards with genuine care attention and detail using approved hotel products and equipment.
• Restock and account for Mini-bar items in guest guestroom welcome amenities are delivered and retreated and replenished when needed as per established policy.
• Account for inventory items and supplies used replenishing as required and organize stock and maintain cleanliness of floor storerooms as well as guest areas.
• Actively demonstrates teamwork safe work practices open communication accuracy in transactions respect sincerity helpfulness courtesy and humility.
• Assist other Colleagues in Housekeeping as requested and undertakes other ad hoc related responsibilities as required.

The following is considered mandatory for this position :

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005 and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements :

Required Experience :

IC

Key Skills

Time Management,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Industrial Cleaning,Laundry,Guest Relations Experience,Host / Hostess Experience,Cleaning Experience,Custodial Experience,Commercial Cleaning

Employment Type : Full-Time

Experience : years

Vacancy : 1