Customer Experience Representative

Work Location

Value Buds Guelph

About The Role

Based out of our Value Buds Guelph location, we are looking for experienced Part‑time Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip‑top shape, but they’ll become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go‑getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high‑quality cannabis products, in convenient locations at everyday low prices.

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re‑stock products regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and applicable provincial social responsibilities programs (AGCO, AGLC, etc.)
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience & Qualifications

• Minimum, 2‑years of customer service experience
• Minimum, 2‑years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid Applicable Certifications (CannSell certification / SellSafe / Qualified Cannabis Worker Certificate (QCW))
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open‑minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanour
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be Legal Age dependent on the province you are applying to
• Must have reliable transportation to commute to/from work

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment To Diversity & Inclusion

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private‑sector retailer, our portfolio includes well‑known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Superette. We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low‑cost manufacturing, and award‑winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate. Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.