Quality Assurance Analyst

Company : CGL

Department : Digital & Advisor Tech

Employment Type : Temporary Full-Time (3 months)

Work Model : Hybrid

Language : This role operates in English.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.

Under general supervision, the Quality Assurance Analyst carries out established procedures to ensure programs / projects meet minimum company standards and end user requirements. The incumbent conducts thorough quality assurance tests on applications of small-to-medium complexity to ensure proper operation and freedom from defects. As the second level in the Quality Assurance job stream, the Quality Assurance Analyst is competent to work on most aspects of quality assurance testing but requires instruction and guidance in some areas.

How you will create impact :

Create test strategy for small and medium projects.

Participate in the creation of test strategies for larger projects.

Plan system testing.

Execute system testing according to plan.

Coordinate and manage resolution of problems encountered in testing for small to medium size projects, working with developers and analysts.

Create and maintain test case documentation, recording problems encountered during testing.

Conducting walk-throughs of testing documentation for small-to-medium projects.

Perform work-flow analysis of testing procedures and recommend quality improvements.

How you will succeed :

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

You have strong communication skills to clearly convey messages and explore diverse points of view.

You build trusting relationships and provide guidance to support the development of colleagues.

To join our team :

Degree or diploma in Information Technology or Computer Science, along with at least 2 years' relevant experience, or equivalent combination of education and experience.

Ability to understand business processes and their translation to systems applications.

Understanding of insurance principles and practices.

Proficient in use / understanding of testing tools and techniques.

Working experience in the Property & Casualty insurance industry including experience with the Guidewire suite of applications (PolicyCenter, BillingCenter, ClaimsCenter) is an asset.

Working quality assurance experience with web applications including WCAG standards is an asset.

What you need to know :

Rotational on-call schedule may be required, with shifts during evenings and weekends.

Extended work hours, including weekends, may be required during peak periods.

You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

Understanding of technical concepts applications, programming tools, operating systems and interfaces.

What’s in it for you?

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Volunteer opportunities to give back to your community.