Room Attendant

JOB OVERVIEW

The Room Attendant is responsible for performing housekeeping and laundry functions in order to create a safe, secure, and inviting environment for residents, families, and team members while meeting and exceeding Sunrise quality service standards.

RESPONSIBILITIES & QUALIFICATIONS

Job Description

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Housekeeping

• Perform general housekeeping duties in resident suites, public areas, and support areas as assigned while meeting or exceeding Sunrise’s quality standards.

• Perform cleaning duties according to schedule in assigned areas such as resident suites, bathrooms, common areas and offices:
  
  Sweep, dust, dust mop, and wet mop all flooring; spot clean and vacuum floors, rugs, carpets, and runners
  Clean, sanitize, and polish lavatory, shower, and sink fixtures
  Dust, wash, sponge mop, sanitize and hand shampoo furniture, dust desk and floor lamps, and clean and polish glass surfaces, woodwork, walls, and windowsills
  
  

• Knock on resident’s doors before entering and respect their privacy during the cleaning process.

• Knock on public restroom doors before entering and wait for a response before beginning the cleaning process.

• Maintain equipment and supplies needed to perform work in a clean and orderly condition.

• Transport supplies, to include clean and soiled linen, to the appropriate storage and collection areas.

• Collect trash and remove and for maintaining trash receptacles and collection areas in a clean and sanitary manner.

Laundry

• Collect, clean, and redistribute the community laundry.

• Sort, wash, and dry linens properly following approved laundry procedures.

• Fold, count, and stack linens following approved laundry procedures.

• Inspect linens routinely for wear and tear, identify worn and torn linens, and follow the community’s Standard Operating Procedure for damaged linens.

• Maintain the commercial laundry in a clean, orderly, and sanitary condition.

Resident Care

• Assist Care Managers and Department Coordinators with resident care when requested.

• Practice positive resident relations following our Sunrise Shared Values; respond to resident requests and direct resident feedback and requests to immediate supervisor and or Care Manager.

• Review, read, notate, and initial Daily Log to document and learn about pertinent information and any resident’s physical and behavioral changes.

Safety and Risk Management

• Ensure cleaning chemicals are kept stored and locked when not in use.

• Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits and in compliance with fire codes.

• Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.

• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
• Maintain equipment and supplies to avoid waste and damage to areas and equipment and to prevent accidents.

• Comply with all infection control techniques, placement of bio-hazard containers and removal techniques, procedures, and policies.

Training and Contributing to Team Success

• Participate as a member of a team and commit to working toward team goals.

• Demonstrate in daily interactions with others, our Team Member Credo.

• Commit to serving our residents and guests through our Principles of Service.

• Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.

• Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.

• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

• Perform other duties as assigned.

Core Competencies

• Ability to handle multiple priorities

• Possess written and verbal skills for effective communication

• Competent in organizational and time management skills

• Demonstrate good judgment, problem solving and decision-making skills

• Ability to work semi-independently without direct supervision by following all community procedures and guidelines, having the ability to follow through on assigned tasks and demonstrating initiative

• Ability to perform tasks with frequent interruptions

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• High School diploma / GED preferred

• Able to provide housekeeping and laundry services in a resident centered environment, which meet or exceed Sunrise’s quality standards

• Desire to work with seniors

• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance