Scheduling Coordinator

About Sensity

Sensity is a not-for-profit organization providing services and programs to members of the deafblind community. We are recognized in Canada and around the world as a leader in the provision of Intervenor Services.

Sensity seeks a Scheduling Coordinator for an immediate opening for a full time role. Reporting to the Scheduling Team Lead, this position is responsible for scheduling and attendance management for employees and supports process development and improvement for agency practices and processes which relate to management of employee schedules in all settings.

This position, based in Paris, ON, and working as part of a cooperative team, the scheduling department operates seven days per week to support ensuring critical operations can be maintained in residential settings.

Sensity Offers:

• A competitive wage
• Benefit plan including a Health Spending Account
• 3 Weeks vacation
• Paid sick days
• An RRSP program where we match your contributions up to 3% of your earnings.
• Up to 50% reimbursement for the successful completion of relevant classes at other learning institutions after one year of service
• Employee Assistance Program (EAP)
• Opportunities to participate in conferences and workshops in the community and abroad

Essential Position Functions:

• Builds and develops effective working relationships with frontline staff, supervisors, and members of management.
• Develops and maintains employees' schedules in identified programs within the Services department; ensuring scheduling deadlines are met, and compliance with Employment Standards Act and Human Rights Code requirements.
• Creates and posts schedules in accordance with the timelines laid out in the collective agreement.
• Works collaboratively with a team of frontline supervisors to ensure all open shifts (due to vacations, absences, vacancies, short-terms leaves, training, etc.) are filled in a timely manner.
• Develop, update, or deliver training and education to frontline staff and supervisors with respect to scheduling software.
• Supports payroll administration through daily approvals, time sheet verification, overtime calculations and other required adjustments on scheduling software.
• Manages a shift bidding tool to fill vacant shifts on an ongoing basis. Reviews, assesses and awards shift bids to employees in alignment with the collective agreement.
• Directly supports and coordinators the process for assignment of work on public holidays in alignment with written procedure and the collective agreement.
• Communicates regularly with Intervenor Services Coordinators and Managers of Intervenor Services regarding updates to the schedule.
• Works cooperatively with supervisors and management to review and update program rotational schedules in response to new or evolving needs of the individuals supported within a program.
• Provides solutions to planned and unplanned scheduling conflicts as they arise.
• Supports frontline supervisors in making accommodation for employees returning to work from leaves.
• Maintains and tracks scheduling data, such as call-in trends, absence tracking, etc.
• Completes reports and compiles statistics, as required.
• Exercise critical thinking and problem solving in providing direct and indirect support to on-call supervisors with managing last minute vacancies due to employee absence.
• Seeks out opportunities for improvements to scheduling processes and challenges and helps implement solutions.
• Performs other duties as required, such as performing research, and participating on / in committees, activities, and events.
• Performs other duties, as required.

Qualifications:

• College diploma (or equivalent) in business or office administration is required.
• Minimum of two (2) years of experience in business or office administration within demonstrated experience in managing the schedules of employees is required.
• Experience with Inclusion software is an asset.
• Working knowledge of scheduling practices and techniques, as well as at least basic knowledge of relevant legislation (e.g., Employment Standards Act, Human Rights Code, etc.).
• Good oral and written communication skills, with a strong client service orientation. Ability to work independently and as a member of a team.
• Solid time management, attention to detail and organizational skills. Adaptable and flexible with an ability to respond to changing work priorities, pressure and demands.
• In-depth knowledge of MS Office Suite is preferred, including Word, Excel and Outlook.

This position reflects an existing vacancy within our organization

We thank all applicants, however, only those being considered for an interview will be contacted. Sensity is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. We are committed to developing inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted by Sensity regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.

The pay range for this role is:
43,000 - 50,000 CAD per year(Ontario)

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