REMOTE Bilingual French/English Customer Service Agent
Job Type: Full Time – Work from Home
Required Availability: Monday to Sunday 7:00am to 10:00pm CST
Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE and SK.
Salary: $19.50 Hourly CAD
Short Description:
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and efficiently. A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups
AnswerNet Offers Great Benefits:
• On-going training and development to ensure your success
• Virtual paid training
• Paid time off
• Comprehensive benefits package (medical, vision and dental)
• Employee Assistance Program
• RRSP program options
• Short and Long-Term Disability options
• Internal career advancement opportunities
Your Qualifications:
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:
• The ability to speak/write fluently in French and English
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Submit to and pass a criminal background check
• Strong computer navigation skills and PC knowledge
• Minimum typing speed of 25wpm
• A quiet, distraction-free environment to work from in your home
• PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD
• High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds
• Preference to 2 monitors or 1 large screen
• Noise cancelling USB -connected Headset
• Webcam
• Smartphone
Key Responsibilities:
• Answer inbound customer calls in a professional and courteous manner.
• Support email inquiries and chatrooms.
• Provide timely and accurate information regarding products and services.
• Document customer interactions and feedback in the system.
• Follow company procedures and escalate complex issues when necessary.
• The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
• Meet daily performance metrics and call handling targets.
REMOTE Bilingual French/English Customer Service Agent Quebec Area • Winnipeg, MB, Canada
Une entreprise de technologie recherche un Technicien de Service à Montréal.Vous serez responsable d'interagir positivement avec les clients et de résoudre les défis liés aux appareils.Le candidat ... Show more
As Bilingual Account Manager (Membership Manager) with Strauss event & association management, you utilize your experience in the promotional products industry and English and French language skill... Show more
About the job Customer Service Agent - Remote Work.Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve ... Show more
Become a part of a trusted supplemental benefits company as a remote Customer Service Benefits Agent.Leverage your customer service skills to assist and inform clients about their coverage.This com... Show more
A leading fleet management provider is looking for a remote Bilingual (French) Automotive Service Advisor based in Ontario.This full-time role involves using automotive knowledge to provide expert ... Show more
A financial services company is seeking a Bilingual Sales Specialist to drive business connections in Canada.This remote, commission-based position offers potential earnings of $50,000 to $60,000 a... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more
A global technology company is seeking freelancers for remote linguistic projects involving data annotation, transcription, and validation.Candidates must be fluent in both French and English, have... Show more
A global HR solutions provider is hiring a Search Consultant for their Canadian Permanent Search Practice.This remote position requires bilingual candidates (English/French) and involves developing... Show more
A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position.The role involves supporting client intake and program operations within the insurance sector.Ideal ca... Show more
Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individuals to.Life, Annuities, Medicare, Health, Casualty, Accident and... Show more
Une entreprise de gestion de l'information est à la recherche d'un Représentant des ventes internes bilingue pour rejoindre son équipe au Québec.Vous serez responsable de propulser la croissance de... Show more
A remote work company is seeking individuals for an entry-level Customer Service role.Candidates must have excellent phone etiquette, organizational skills, and a professional attitude.This positio... Show more
A leading technology service provider is seeking an Online Data Analyst for a part-time remote position.As a detail-oriented individual, you will enhance digital maps' content and quality while con... Show more
The Insurance Administrator role provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, a... Show more
A leading health and well-being provider in Montreal is seeking a Customer Success Manager to build trusted partnerships with clients and improve employee engagement through wellness solutions.The ... Show more
A company specializing in customer service is seeking a Customer Service Agent for remote work.This role offers 100% virtual work from home and focuses on client satisfaction through effective comm... Show more
Le Centre fiscal du Winnipeg recrute des postes temporaires de niveau SP‑003 et SP‑004.Les postes sont exclusivement bilingues (anglais et français) et sont situés au 66, chemin Stapon à Winnipeg, ... Show more
Enterprise Fleet Management, a business line of Enterprise Mobility, currently has an exciting opportunity for a remote.Bilingual (French) Automotive Service Advisor.This is a great way to bring yo... Show more
A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more
