Description
Oversee daily front office operations including check-in, check-out, reservations, guest inquiries, and concierge services.
Recruit, train, and develop a motivated and service-oriented front office team.
Monitor and manage room inventory, occupancy, and revenue opportunities in collaboration with sales and housekeeping.
Ensure adherence to brand and service standards, maintaining a consistent guest experience.
Manage guest feedback and resolve service issues promptly and professionally.
Partner with other departments to ensure seamless communication and coordination of guest services.
Prepare budgets, forecasts, and operational reports, analyzing data to improve performance and profitability.
Oversee night audit procedures and ensure financial accuracy.
Promote a positive and inclusive team culture that prioritizes both guest and employee satisfaction.
Requirements
Proven leadership experience in hotel front office management, ideally in a full-service or airport property.
Strong understanding of PMS systems (Opera or similar), revenue management principles, and guest service protocols.
Excellent interpersonal and communication skills with a natural ability to build rapport and lead teams.
Strong problem-solving abilities and a calm, guest-focused approach in high-pressure situations.
Financial acumen with experience in forecasting, budgeting, and KPI management.
Flexible to work various shifts, including weekends and holidays, in a 24-hour operation.
Corporate Culture
Competitive compensation package including benefits and parking.
Opportunities for professional growth within a respected, internationally recognized hospitality brand.
A supportive team environment in a beautiful coastal setting with a dynamic mix of business and leisure clientele.
Front Desk Manager - Hotel • British Columbia, RICHMOND
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