Le Gestionnaire Prestation Services TI sera responsable de coordonner l’équipe de service de 30 personnes pour le soutien des utilisateurs nord-américains sur leur plateforme ERP.
PLUS PRÉCISÉMENT
- Gérer les incidents, faciliter l’utilisation, suggérer des améliorations sur SAP pour les modules finances et chaîne logistique
- Gérer la performance du département (SLA, KPI)
- Veiller au bon fonctionnement du département et escalader les incidents aux bons groupes
- Assurer la bonne collaboration et la bonne communication entre les différents membres de l’équipe
- Rédiger la documentation et préparer les présentations pour les différents paliers de gestion
PROFIL
- 7+ années d’expérience en tant que Gestionnaire Prestation Services TI
- Expérience en environnement ERP
- Bonne connaissance de SAP
- Autonomie et aisance à communiquer
- Connaissance des modules finances et chaîne logistique de SAP (atout)
- Bilinguisme requis (Français et Anglais)
The IT Service Delivery Manager will be responsible for coordinating a 30-person service team to support North American users on their ERP platform.
MORE SPECIFICALLY
- Manage incidents, facilitate usage, and suggest improvements on SAP for the finance and supply chain modules
- Manage the department’s performance (SLA, KPI)
- Ensure the proper functioning of the department and escalate incidents to the appropriate groups
- Ensure good collaboration and communication among the different team members
- Write documentation and prepare presentations for the various management levels
PROFILE
- 7+ years of experience as an IT Service Delivery Manager
- Experience in an ERP environment
- Good knowledge of SAP
- Autonomy and ease of communication
- Knowledge of SAP finance and supply chain modules (asset)
- Bilingualism required (French and English)
www.delan.qc.ca
Découvrez +50 autres offres d’emplois en TI
Discover +50 other IT jobs
company / DelanTI
Suivez-nous sur
Follow us on
Gestionnaire Prestation Services TI
Le Gestionnaire Prestation Services TI sera responsable de coordonner l’équipe de service de 30 personnes pour le soutien des utilisateurs nord-américains sur leur plateforme ERP. Gérer les incidents, faciliter l’utilisation, suggérer des améliorations sur SAP pour les modules finances et chaîne log...
Gestionnaire de la prestation de services
En tant que gestionnaire de la prestation de services (SDM), vous serez à la barre de notre efficacité opérationnelle, en menant des initiatives stratégiques et en assurant des fonctions quotidiennes. De l'optimisation des processus à la promotion d'une culture d'innovation, vous jouerez un rôle cru...
Administrative Assistant
On behalf of our client in the Agriculture Sector, PROCOM is looking for Administrative Assistant. Administrative Assistant – Job Description. ...
Administrative Assistant
The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.Handle and coordinate active calendars .Sch...
Delivery Driver
Meet Fresh Prep — Canada’s most convenient and sustainable meal kit delivery service. Driving a cutting-edge electric delivery van. Delivering Fresh Prep orders in a safe and timely manner within set delivery times. You’re comfortable driving a large delivery van, approximately 20 ft long and 9 ft h...
Delivery driver
Are you reliable, dedicated, and eager to learn? Our client a bakery requires your services like delivery driver. City delivery of food products. Load the truck for the tour and unload on each delivery. Delivery of pastries and bread products. ...
Warehouse Associate/Associé à l'entrepôt
Operating all types of warehouse mobile equipment; training provided. You have interest in learning about warehouse operations. In-house training on safety measures, warehouse tasks and equipment. ...
Delivery Driver
Must have a valid Driver’s License. ...
School Bus Drivers
COME DRIVE BUS FOR US! We will train and assist you in getting your Bus licence for School start-up this September in Clinton, Exeter and Seaforth. ...
warehouse associate
No degree, certificate or diploma.Identify, label and catalogue items received.Are you available for shift or on-call work?.Are you currently legally able to work in Canada?.Are you willing to relocate for this position?.Do you currently reside in proximity to the advertised location?.Heures de trav...