Position Description:
We're looking for DNA Banking Client Support Consultants with experience working with CRM systems. With this opportunity you'll get a chance to analyze and provide effective resolutions to client inquiries. Please see details below and apply if you fit the bill!
Your future duties and responsibilities:
. Serve as a first point of contact for client inquiries related to the DNA banking system.
. Assist in diagnosing and resolving technical and functional issues in collaboration with senior analysts and technical teams.
. Document support cases, resolutions, and client communications in a structured and timely manner.
. Participate in client meetings, training sessions, and onboarding activities to support system adoption and usage.
. Escalate complex issues to appropriate internal teams while maintaining ownership of client communication.
. Support testing and validation of system updates, patches, and enhancements.
. Maintain a strong understanding of DNA system features and banking workflows.
. Provide day-to-day support for the DNA banking system, including troubleshooting, issue resolution, and performance monitoring.
. Collaborate with internal teams and clients to implement changes if necessary.
. Participate in system configuration, testing, and validation activities.
. Document processes, configurations, and support procedures for knowledge sharing and compliance.
. Liaise with vendors and third-party providers for issue escalation and resolution.
. Support data integrity, security, and compliance initiatives related to the DNA system.
. Responsible for ensuring defined levels of customer satisfaction are achieved
. Document, maintain and follow departmental/operational and system related procedures and CGI related business documents
. Work with other CGI functional areas to keep abreast of issue status and inform clients of progress, and conversely keep other CGI functional areas appraised of user issues
Required qualifications to be successful in this role:
• Proven ability to communicate clearly and professionally with clients and internal teams.
• Strong problem-solving skills with a proactive approach to resolving client issues.
• Experience delivering presentations to stakeholders or clients
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Comfortable navigating client-facing situations with empathy and confidence.
Preferred Qualifications:
• Prior experience in banking or financial services, especially with DNA banking platforms.
• Familiarity with client support tools and CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
Soft Skills:
• Excellent interpersonal skills and a customer-first mindset.
• Adaptable and open to feedback.
• Strong organizational skills and attention to detail.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,–$80,. This role is an existing vacancy.
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Skills:
DNA Banking Client Support Consultant • Winnipeg, Canada
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