Content Operations Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed’s Customer Content team is looking for a Content Operations Specialist in Montreal to optimize our data-driven processes, automate our tools, and assist with building effective customer-facing content for the Retail Help Centers and other self-service portals to help merchants get the most out of their Lightspeed products and services.

The Customer Content team empowers global merchants with useful, relevant content to learn, evolve, and thrive in an ever-changing market. As teammates, we care about each other's well-being and treat each other with compassion and respect so everyone feels safe bringing their whole selves to work. We trust in each other's talents and capabilities and believe we can accomplish our data-driven goals together, no matter how ambitious.

As part of the team, you’ll be reporting to the Sr. Manager of Customer Content and working alongside Technical Writers, Help Center Administrator, and Localization Managers to evolve our automated data-driven processes and assist with researching, writing, editing, uploading, publishing, maintaining, and continuously improving self-serve content across products and platforms.

What you’ll be doing :

Data analysis, research, reporting

• Analyzes complex data sets from multiple analytics tools, prepares highly automated reports, builds and optimises dashboards for accessible content performance tracking.
• Identifies opportunities to improve content effectiveness and relevance, shares actionable insights with team, creates collaborative tasks.
• Proactively researches assigned tasks, uncovers and extracts relevant information from resources and demo environments, collaborates cross-functionally as a technical writing team ambassador.

Project and tool management

Self-serve documentation

Continuous improvement

Communication

What you need to bring :

What will help you succeed in this role?

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry :

#LI-TL2