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user support technicianTech-Eyes • Wetaskiwin, AB, CA
user support technician

user support technician

Tech-Eyes • Wetaskiwin, AB, CA
30+ days ago
Salary
CA$33.19 hourly
Job type
  • Permanent
Job description
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week
  • Education:
  • Expérience:

    • Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

    • Work setting

  • Computer hardware or software retailer/wholesaler
  • Relocation costs covered by employer
  • Willing to relocate

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

    • Supervision

  • 1 to 2 people

    • Certificates, licences, memberships, and courses

  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ Certification

    • Computer and technology knowledge

  • Android
  • Security software
  • Word processing software
  • .NET
  • MS Windows
  • TCP/IP

    • Security and safety

  • Bondable
  • Criminal record check

    • Transportation/travel information

  • Travel expenses paid by employer

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

    • Screening questions

  • Are you available to start on the date listed in the job posting?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

    • Experience

  • 1 year to less than 2 years

    • Employment terms options

  • Day
  • Weekend

    • Financial benefits

  • Gasoline paid

    • Other benefits

  • Transportation provided by employer
  • Parking available

    • Support for newcomers and refugees

  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)

    • Support for youths

  • Offers on-the-job training tailored to youth

    • Support for Indigenous people

  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

    • Support for mature workers

  • Applies hiring policies that discourage age discrimination

    • Supports for visible minorities

  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
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User support technician • Wetaskiwin, AB, CA

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