Housekeeping Supervisor

Description

Position at Casino Rama Resort

Job Type: Part-Time
Wage: $23.52+

The Gateway to Your Future
Are you an energetic leader with a deep appreciation for cleanliness and organization? Do you love working with and guiding a productive team? Are you adaptable and dependable? If so, Gateway wants to hear from you. The Housekeeping Supervisor ensures the day-to-day execution and flow of the housekeeping team, supervising quality and efficiency of operations. You will inspire a team to deliver exceptional guest experiences and maintain our high standards. Take your career to the next level with this exciting leadership opportunity.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundry departments to ensure the achievement of departmental objectives and service quality standards;
• Plan, organize and monitor daily activities of the team; lead daily pre shift meetings;
• Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.
• Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide;
• Work closely with all departments within operations, communicating day to day updates and changes;
• Support the day-to-day operation of the Housekeeping and EVS offices;
• Perform various duties pertaining to inventory control and assist in ensuring equipment, supplies, amenities and linen are well stocked;
• Schedule staff according to productivity standards and forecasted occupancy; update schedule changes and prepare daily rosters;
• Monitor work order systems ensuring maintenance and cleaning issues are completed for property wide areas;
• Manage cleaning assignments using rosters and automated work order systems to ensure staff are properly deployed to accomplish cleaning requirements on each shift.
• Update the quality and cleaning status of all areas and ensure LMS accurately reflects the status of guestrooms;
• Collaborate with other department managers to achieve company wide goals, resolve issues and promote teamwork
• Respond to customer service issues promptly and professionally; lead by example ensuring team members are providing Diamond service to internal and external guests at all times;
• Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns;
• Participate in recruitment efforts, hiring activities and staff training programs;
• Lead a motivating team environment following company “” values;
• Coordinate Lost & Found items ensuring they are properly documented, stored, retrieved and discarded;
• Deliver guest requested items to rooms and deliver linen as required;
• Assist with coordinating special projects and deep clean schedules;
• Maintain a professional appearance as per company grooming policy;
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Perform other related and compatible duties as assigned.

What You Bring

• Minimum 2 years experience working as a Environmental and/or Housekeeping Supervisor or higher;
• Minimum 2 years’ experience in a related field combined with demonstrated supervisory experience with scheduling, training/development, performance management, etc.
• Experience working in a unionized environment an asset.
• Proven superior people management skills, customer service, conflict resolution skills and dedication to customer satisfaction.
• Possess excellent communication, organizational and problem solving skills.
• Must be committed to results through flexible scheduling, consistent follow-up and leadership by example.
• Must be highly productive, energetic, attentive to detail and maintain a positive attitude.
• Must be able to work Day shift, Afternoon shift and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends.
• Must have attained/or have the ability to attain prior to their start date the proof of completion certificate for the on-line Supervisor Health & Safety Awareness in 5 Steps program offered through the Ontario Ministry of Labor.

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.