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Bedard Ressources
Customer Service / After-Sales Support AgentBedard Ressources • Saint-Jerome, Quebec, Laurentides
Customer Service / After-Sales Support Agent

Customer Service / After-Sales Support Agent

Bedard Ressources • Saint-Jerome, Quebec, Laurentides
18 days ago
Salary
CA$25.00–CA$27.00 hourly
Job type
  • Permanent
Job description

Tasks

  • Respond to customer inquiries via phone, email, or chat with professionalism and efficiency.
  • Build long-term relationships by delivering personalized customer service.
  • Provide technical support after sales and resolve issues related to products or services (technical support, follow-ups, troubleshooting).
  • Enter orders into the internal system with speed and accuracy.
  • Coordinate communication between departments to ensure smooth operations.
  • Create and update product documentation (technical sheets, user guides).
  • Manage promotional materials and coordinate their distribution to clients and for events.
  • Occasionally intervene directly on the production floor to resolve issues quickly.
  • Perform any other related tasks.

Advantages

  • A stable daytime schedule that supports work–life balance.
  • 4 weeks of vacation starting on day one (including summer and holiday shutdowns).
  • Occasional remote work opportunities.
  • 11 paid holidays to enjoy more rest throughout the year.
  • Comprehensive group insurance (medical, dental, travel, etc.).
  • Employer contributions to a RRSP.
  • Exclusive discounts on our high-end furniture.
  • A variety of engaging social activities.
  • A people-first company culture that listens, your ideas truly matter.

Job requirements

  • High school diploma (DES or equivalent).
  • Fluent in French and English, both spoken and written (approx. 70% of clients are English-speaking).
  • Proficient with basic computer tools and office software.
  • Excellent communication and customer service skills.
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Customer Service / After-Sales Support Agent • Saint-Jerome, Quebec, Laurentides

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