As a Personal Banking Advisor at National Bank’s call centre, you’ll live your ambitions and have a positive impact on your own life as well as on the lives of clients and colleagues. By adopting a friendly approach and providing high-quality advice, you’ll offer clients a people-centric experience as you assist them with their mortgage renewal process.
Your role:
• Contact and take calls from clients with a mortgage contract that is nearing expiry.
• Examine existing mortgage loan files and assess clients’ renewal needs.
• Provide personalized advice on mortgage renewal options, including interest rates, terms and conditions.
• Negotiate and demonstrate the competitive advantages of the loans, insurance coverage and financial services that meet clients’ needs.
• Ensure adherence to compliance and risk management rules.
Our Client Contact Centre is open Monday to Thursday from 9:00 a.m. to 8:00 p.m. and Friday from 9:00 a.m. to 6:00 p.m. Your work schedule will vary and will be available three weeks in advance. Your work schedule will include 2 weeknights until 8:00 p.m., with the possibility of working on Saturdays from 9:00 a.m. to 5:00 p.m. on a rotating basis.
Your team:
You’ll report to the Mortgage Retention Manager and routinely work with a team of a hundred experts specializing in credit, mortgage financing and other areas.
We offer a stimulating and inclusive work environment. You’ll be surrounded by experts and managers who will help you and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.
Your training and development:
You'll begin with on-the-job training. You must be available for full-time training 5 days a week. You’ll be able to experience the call centre environment and get to know your colleagues. The training program focuses on hands-on learning which will help you to learn about your role, our products and our technologies. Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility. We also offer a program to reimburse tuition fees.
Prerequisites
• Hold a college diploma (DEC) or equivalent.
• Customer service experience, inclusive attitude, and openness to diversity.
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Client Education Communication Contract Negotiation Driving Results Emotional Intelligence Information Analysis Stress Management Teamwork Accountability Client-focused Empathy Learning Agility Standards Compliance Active listening Mortgages Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:Personal Banking Advisor (On-Site) • Montreal, Quebec
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