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Sun Life
Digital Publishing CoordinatorSun Life • Sun Life Waterloo King
Digital Publishing Coordinator

Digital Publishing Coordinator

Sun Life • Sun Life Waterloo King
2 days ago
Job type
  • Full-time
Job description

Job Description

:

About the role:

Reporting to the Digital Publishing Manager, the Digital Publishing Coordinator is an integral member of the Digital Publishing team. The coordinator works closely with a team of Publishers and Technical Consultants to support website initiatives for business partners throughout Sun Life.

What will you do?

  • Manage the team’s daily workload and collaborate with stakeholders to ensure all deadlines are met.
  • Monitor and triage the Global Publishing Intake queue within set service level agreements.
  • Oversee intakes for quality assurance and maintaining the intake system.
  • Work with cross-functional stakeholders to complete small publishing requests across multiple Sun Life websites.
  • Routinely perform website accessibility and quality assurance audits.
  • Serve as the primary point of contact for web intakes, including support and escalation.
  • Ensure accurate recording of data to enable and support reporting and measurement.
  • Monitor the team's inbox.
  • Coordinate and liaise with clients and internal team members as necessary.
  • Identify relevant training needs, provide recommendations, and update training documents.
  • Oversee intakes for quality assurance, maintain the intake application, and orchestrate administrative duties as necessary.

What do you need to succeed?

  • 1 to 2 years of experience in a Coordinator or Specialist role
  • Understanding of digital technology and digital channels
  • Experience with request intake tools and workflow management
  • Experience consulting with stakeholders and driving digital solutions to meet business requirements
  • Adaptive to change and mentally flexible
  • Exceptional attention to detail and quality
  • Excellent communication, time management, organization, and analytical skills

Preferred Skills:

  • Familiarity with basic HTML coding, CSS, and JavaScript are an asset
  • Previous experience working in content management applications, in particular Adobe AEM is an asset but not required
  • Knowledge of Web Content Accessibility Standards (WCAG 2.1 AA) in web content publishing and site management.
  • Bilingualism (English/French) is an asset
  • Critical thinking, problem-solving, and situational analysis
  • Ability to work independently
  • Developed client management skills, especially discretion and diplomacy in dealing with stakeholders
  • Highly motivated to learn and work in digital technologies

What's in it for you?

  • Hybrid work environment
  • A friendly, collaborative, and inclusive culture
  • 15 vacation days per year
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock and savings programs to help build and enhance your future financial security
  • The opportunity to move along a variety of career paths with amazing networking potential
  • Access to our Global Learning Centre, available 24/7 for your learning needs
  • Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

  • We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
  • Great Place to Work® list for Best Workplaces for #HybridWork 2022
  • Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
  • Named “Best Places to Work” by Glassdoor, 2021 and 2023

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Digital Publishing Coordinator • Sun Life Waterloo King

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