Customer Care Representative

Are you looking for an'engaging role that perfectly combines administrative management and human interaction, without ever working evenings or weekends? My client, a leader in the residential comfort industry, is seeking an Administrative and Customer Service Agent - HVAC in Montreal. What truly sets our client apart? An open-concept work environment known for its great team spirit, an ultra-supportive team, and personalized training that sets you up for success from day one! If you love delivering real solutions to customers while keeping your administrative files meticulously organized, this Administrative and Customer Service Agent - HVAC position in Montreal is tailored for you.

Location: Montreal East, Anjou
Work Mode: 100% on-site (hybrid remote work options available based on performance)
Contract: Permanent
Salary: $19.27/hr
Schedule: 8 AM - 5PM (40 hours/week)

Advantages
Stable day schedule ensuring an ideal work-life balance

2 paid personal / sick days accessible after 3 months in the role

Comprehensive group insurance program after 6 months including a $300 annual health spending account

Complete 2 to 4-week 1-on-1 training provided by an experienced team member

Friendly, relaxed work atmosphere with guaranteed daily team support

Free on-site parking and facility accessible by public transit in Montreal

Responsibilities
Schedule and coordinate heating and cooling equipment installation appointments with customers and technicians

Conduct complete follow-ups on installation files to ensure work is completed according to contract terms

Answer incoming customer calls to provide details regarding installation operations and address their inquiries

Manage the administrative follow-up of files originating from key external partners

Perform administrative verifications of invoices and work orders prior to submission to the billing department

Ensure accurate data entry and system updates within the management software (CRM/ERP)

Collaborate closely with installation department colleagues to maintain smooth day-to-day operations

Qualifications
Successful prior experience in customer service (phone or face-to-face)

Strong interpersonal skills, autonomy, initiative, and the ability to handle occasional customer impatience with professionalism and tact

Administrative rigor, attention to detail, and quick adaptability to software tools (knowledge of Zoho or Contalitech is an asset)

Functional bilingualism (French and English) to interact effectively with all customers communicate with English-speaking clients located outside Quebec

Summary
Are you the engaged and smiling customer service agent I am looking for to fill this position in Montreal?
Send me your resume today by email at the following address: juliette.urbain@randstad.ca.

Referral Program
We believe in the power of networks! An advantageous referral bonus may be offered for any recommendation of a potential candidate from your circle that leads to an official hire for this role. Do not hesitate to share this opportunity with your contacts.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.