Employee Success Manager

Employee Success Manager

The Employee Success Manager (ESM) is a strategic people leader responsible for maximizing team performance, driving talent retention, and aligning professional development with business objectives. This role provides direct people and career leadership to technical staff, partnering closely with Technical Leads who own the technical direction and architecture. The ESM plays a critical role in driving accountability and shaping a high-performing, people-first culture within REDspace.

About REDspace

At REDspace (REDspace.com) we’re a team of passionate innovators building cutting-edge software that powers some of the world’s leading brands. From video delivery and streaming to Adtech, cloud engineering, learning platforms, and custom web development, we help businesses solve complex problems and bring big ideas to life. Our clients include industry giants like Apple, Paramount, IBM, and Sony Pictures Television.

We’re proud of the culture we’ve built; collaborative, curious, and people-focused. We support each other, celebrate wins, and never stop learning. If that sounds like your kind of team, we’d love to hear from you.

Please note: We are looking to hire 3 people for this role, the anticipated start date is Monday September 14th, 2026.

What You’ll Do

People Leadership & Talent Development

• Strategic 1:1 Framework: Execute a structured 1:1 meeting cadence with assigned technical staff to align individual career velocity with REDspace’s project pipeline and technical delivery goals.
• Talent Retention & Mobility: Proactively identify high-potential talent and design strategic succession, growth, and internal mobility paths to retain critical skills.
• Workforce Integration: Direct and manage the onboarding lifecycle of new hires, ensuring rapid time-to-productivity and alignment with company culture.
• Talent Acquisition Support: Partner with HR to drive the recruitment process when required, conducting strategic pre-screens and participating in panel interviews.
  

Performance Management & Resource Optimization

• Performance Evaluation & Accountability: Lead the end-to-end performance review process; synthesize feedback from Technical Leads, Project Managers, and clients to deliver objective, high-impact annual evaluations.
• Performance Intervention: Independently manage and execute Performance Improvement Plans (PIPs), addressing underperformance decisively and in alignment with organizational standards.
• Resource Optimization: Partner with the Resourcing and Director teams to optimize talent allocation, ensuring direct reports are strategically placed on projects to maximize both client impact and employee growth.
• Systems & Analytics Optimization: Serve as the functional champion for internal performance tools (e.g., Small Improvements), leveraging data, OKRs, and 360 reporting to deliver actionable people insights to executive leadership.

Employee Relations & Operational Oversight

• Conflict Resolution & Team Dynamics: Act as the primary escalation point for employee relations, workload imbalances, and morale issues—resolving conflicts before they impact project delivery.
• Operational Risk Management: Partner with HR to manage organizational risk while driving a high-performance, delivery-focused culture.
• Capacity & Leave Management: Manage team capacity and operational resourcing (including PTO approvals and leave management), balancing employee well-being with active project delivery needs.

Requirements

What You'll Bring

Education (Preferred)

• Bachelor’s degree in Management, Business Administration, Psychology, or a related discipline.

Professional & Leadership Experience

• Management Experience: Minimum of 5 years of direct people management or delivery leadership experience, with a proven track record of developing technical or project-based teams.
• Performance Operations: Deep competence in executing performance metrics, corrective action planning, and conflict mediation within a fast-paced environment.
• Industry Context: Background working in technology, digital agencies, or project-based studio environments with an understanding of how people management impacts delivery models.
• Core Competencies: Exceptional skills in managing by influence, driving alignment across cross-functional stakeholders (Product, Tech, HR), active listening, and analytical decision-making.

Benefits

Your well-being:

• Fully company-funded health, vision, dental, EFAP, and life insurance coverage with access to virtual doctor visits via Maple.
• Pension plan contribution matching.
• A flexible Health Spending Account and/or Lifestyle Spending Account.

Your career:

• A competitive compensation package, commensurate with experience.
• Weekly sharing sessions for projects and technology.
• Free access to a wide variety of training material, including access to Udemy Business.
• Team-oriented education strategy, which includes a professional development allowance.
• Consistent, frequent check-ins with leadership.

Your happiness:

• This is a hybrid position, with the expectation of working 3 days per week on-site at our fun and dynamic space in Bedford during regular business hours. We recognize the importance of work-life balance and offer flexibility when needed to support individual circumstances.
• A large, beautiful office with free parking, an on-site gym/sauna, and complimentary coffee and snacks.
• Social and team building events.
• Charitable donation matching.

Compensation:

• The expected salary range for this position is $75,000-$95,000 CAD. (Final placement within the range is at the discretion of the hiring manager, based on relevant experience).

Vacancy Status:

• This is a posting for an existing vacancy on our Human Resources team.

AI & Automated Screening Disclosure:

• We use Workable to help manage our hiring process. This includes automated screening questions to confirm basic eligibility and AI-enabled tools to assist our team in reviewing applications. All final hiring decisions are made by a human recruiter.

Our commitment to diversity

At REDspace, we believe that diverse backgrounds, talents, skills, experiences, and perspectives strengthen our business and enrich the communities in which we work and live. We are dedicated to fostering an inclusive environment where knowledge sharing and collaboration thrive, empowering our employees to achieve their best.

We are committed to growing and nurturing a workplace that values and respects every individual. Our hiring practices are based solely on merit and skill, ensuring that all employment-related and hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national or indigenous origin, disability, age, citizenship, marital status, or Veteran status.

Join us in our mission to create a dynamic and inclusive community where everyone can contribute and succeed.

Need accommodations?

We’re committed to providing an inclusive hiring process. If you require accommodation at any stage of the application or interview process, please let us know. We’ll work with you to ensure an accessible and respectful experience.