Senior Client Systems Analyst, Workplace Solutions

Senior Client Systems Analyst, Workplace Solutions-0005N9

Posting Date:

Mar 3, 2026, 3:36:19 PM

Primary Location:

Ontario-Ottawa

Job Type:

Permanent

Schedule:

Full-time

Description

Application deadline: March 13, 2026

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Senior Client Systems Analyst, Workplace Solutions

Employment Type: Permanent

Compensation Details:

• Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, or Laval.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

• Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitates its execution across all domains in the organization.
• Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
• Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

EDC’s Workplace Solutions team enhances organizational communication, collaboration, and business operations. The Senior Client Systems Analyst is responsible for designing, developing, integrating, and implementing both short and long-term solutions through software and infrastructure. This role involves project delivery, software maintenance, vendor collaboration, and ensuring that solutions meet IT standards and business requirements.

In collaboration with the Workplace Solutions Technical Lead, the Senior Client Systems Analyst partners with managed service providers to deliver solutions and oversee operational support.

This person must be able to perform all aspects of desktop technology delivery. This includes collaborating with vendors, consulting with partners to ensure articulation of business requirements, translating requirements into viable solutions, solution testing, and eventual deployment into necessary environments.

What you will be doing:

• Execute tasks related to the design, development, integration, and operation of information systems.
• Evaluate the effectiveness and efficiency of existing systems and recommends strategies to enhance or better leverage them.
• Responsible for supporting, maintaining, and enhancing our Endpoint and Microsoft 365 platforms, including Intune, Windows Autopilot, Azure Virtual Desktop (AVD), and Teams.
• Interpret system models, specifications, diagrams, and charts to guide delivery teams and maintain productive relationships with third-party vendors (managed services).
• Maintain standards and processes for system deployment, testing, and governance.
• Ensure system security, performance, and availability through proactive monitoring and configuration.
• Administer and configure mobile devices for end users using Office365, Intune, Hybrid (SCCM integrated with Intune), and Azure Active Directory environments.
• Act as an internal advocate for end users, escalating issues to Technical Leads when necessary and maintaining clear communication.
• Monitor the health, performance, and stability of endpoint infrastructure (hardware and software), including tuning and long-term planning.
• Execute critical tasks and projects related to endpoint technologies such as workstations and laptops.
• Contribute to the implementation of Copilot and Copilot Agents.
• Provide onsite support for critical Teams meetings, Teams Rooms, Townhall events and incident escalations.
  

What we are looking for:

• Undergraduate degree in Computer Science, Management Information Systems or other related field.

• Minimum of 7 years' experience working as a subject matter expert on the following:

  Endpoint Management;

  Microsoft 365 (Office Apps, SharePoint Online, Exchange Online, Teams);

  Windows Desktop Operating Systems;

  Mobile Device Management (MDM).

• Possesses a proven track record in managing transitions to new endpoint technologies.

• Brings expertise in overseeing the evolution of endpoint technology systems.

• Communication skills with the ability to create and maintain technical processes and procedures.

• Strong analytical and problem resolution skills, including technical problem solving.

• Works independently, with guidance in only the most complex situations.

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services.
  

What will make you stand out:

• Microsoft 365 Certified: Collaboration and Communications Engineer.
• Microsoft 365 Certified: Teams Administrator.
• Microsoft 365 Certified: Endpoint Administrator.
• Microsoft 365 Certified: Azure Virtual Desktop
• Bilingual in both official languages (English and French).

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.

Mar 14, 2026, 3:59:00 AMCandidates must meet the requisite government security screening requirements.