Senior Technician, IT Support

Follow us on

Posting Reason:

Replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

N/A

Job Family:

IT Support

# of Open Positions:

1

Faculty/Service - Department:

IT Support Services, Faculty of Science

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted (YYYY/MM/DD):

2026/07/20

Applications must be received BEFORE (YYYY/MM/DD):

2026/07/31

Hours per week:

35

Salary Grade:

UOITP Grade 09

Salary Range:

$73,790.00 - $91,744.00About the Faculty of Science:

Welcome to the Faculty of Science, a great place to learn, to explore, to question, to discover — opening your mind and pushing boundaries. It’s an exciting time to be part of a rewarding career in life sciences, natural sciences and mathematics. You will have access to world-class facilities, including our Science, Technology, Engineering and Mathematics (STEM) Complex, our extensive Biosciences Complex and our cutting-edge Advanced Research Complex, that are the envy of many universities. We have strong links with a multitude of government and private research centres, providing countless opportunities and experiences.

We have become a true centre of excellence, earning recognition across Canada and abroad for our prowess in teaching and in our laboratories, where our researchers are addressing some of the most important and relevant scientific questions of our time. Our past is a testimonial to our passion, so will be our future. Will you be part of it?

Position Purpose
Reporting to the Manager, IT Support Services, the incumbent provides advice and technical support services to end users at the Faculty of Science in areas related to infrastructure, hardware, software, peripherals and other IT equipment. Provides these services in an effective and efficient manner that meets or exceeds established customer service standards. Offers recommendations about future planning and development of resources.

In this role, your responsibilities will include:

• Diagnostic and repair services: Troubleshoot, repair and implement corrective actions to resolve IT user technical issues in a timely manner. Provide diagnostic and repair services to end users for hardware, software, infrastructure, peripherals and other equipment such as mobile devices, distance education tools, audiovisual and scientific equipment as required. May be required to provide support for the computing lab.

• Monitoring and maintenance: Ensure consistent connectivity and accessibility by monitoring and maintaining hardware, software and peripherals to ensure acceptable service levels. Promote established University and Faculty/Service standards to ensure consistency of data security and integrity throughout the organization.

• Access management: Manage access rights and accounts for users in faculty/service’s identity management system.

• Technical installation services: Provide a wide range of technical installation services to internal clients for hardware services including computers, networks, and for other IT equipment such as network adaptors to ensure an efficient response to the user’s technology needs.

• Software installation and upgrade services: Install, test and upgrade software to ensure it is current, registered and efficiently deployed for the client. Play a key role in deployment of large faculty projects. May be required to assist or plan completely the phase out deployment of these projects.

• Application and tool customization: Perform minor modifications and enhancements to databases, web and administrative applications and electronic tools to configure them for installation and to improve or customize their functioning for clients according to each specific user’s needs.

• Client training and advice: Provide specialized advice and training to users on the optimal use and procurement of computer equipment and software to increase effective and efficient use by clients. Manage IT equipment loan service.

• Documentation: Record and document hardware/software problems, system crashes, actions and solutions on the technical database in the problem management system in order to facilitate the monitoring of trends, recurring issues and service delivery times to have a readily available reference for similar future problems.

What you will bring:

• College diploma in a related field or an equivalent combination of education and experience

• 3 years of experience in a technical support role

• Knowledge of University hardware, software, peripherals and security guidelines and standards

• Knowledge of networking protocols and technologies to configure and troubleshoot connectivity issues

• Knowledge of office automation software to support and guide users in their work

• Knowledge of mobile devices, distance education tools, audiovisual and scientific equipment

• Knowledge of established IT policies and procedures of the University in areas such as procurement and asset management and maintenance

• Experience with operating systems to install, diagnose and repair issues; ability to support large user groups

• Experience in the implementation of system upgrades

• Experience working in a customer service environment

• Ability to communicate technical knowledge and information to a nontechnical audience

• Analytical skills to diagnose and repair software, hardware and peripherals issues

• Ability to proactively keep abreast of new emerging technologies

• Ability to prioritize own work

• Bilingualism - French and English (spoken and written)

#LI-Onsite

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.