Sales Support Specialist

Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 45 years, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

What's In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
• Attractive compensation with benefits and “other perks” such as tuition reimbursement.
• Employee Referral provides the opportunity to earn more while you work by referring one of the best you know.
• In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
• We house the largest inventory to better service our customers and deliver on sales commitments.

The Sales Support Specialist plays a key role by coordinating project quotations, managing customer contracts, processing orders, and maintaining accurate project documentation. This role ensures seamless communication between internal teams and external stakeholders to help deliver large-scale electrical projects on time and within scope.

Major Responsibilities

• Monitor and manage contract milestones, change orders, and project close-out activities.

• Act as a liaison between internal departments (logistics, warehouse, finance) and external stakeholders (customers, vendors).

• Enter and manage sales orders in the ERP system, ensuring accuracy and timely processing.

• Coordinate product deliveries with logistics and warehouse teams to meet customer schedules.

• Analyze and maintain costing and pricing spreadsheets to support accurate quoting and profitability tracking.

• Track order status and proactively communicate updates to customers and internal teams

• Maintain and organize project files, including contracts, quotes, and correspondence.

• Collaborate closely with the Business Development team to align on project goals, timelines, and deliverables

• Prepare accurate, detailed internal sales tracking reports and create progress reports for customer orders

• Assist with the creation of customer documentation packages.

• Assist with preparing and submit detailed project proposals and supporting documentation through customer quoting portals.

• Provide administrative and operational support to Sales Representatives, ensuring all documentation is accurate and deadlines are consistently met.

• Support continuous improvement initiatives

• Perform other duties as assigned.

Education and Training

• Post-secondary diploma or degree in Business Administration, Commerce, or a related field.

• Strong understanding of sales processes and project coordination, preferably in the electrical or construction industry.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP and CRM systems is an asset.

• Excellent written and verbal communication skills.

• Highly organized with strong attention to detail and the ability to manage multiple priorities under tight deadlines.

• Strong customer service orientation and a collaborative, team-first mindset.

• Technologically adept and comfortable working with digital tools and quoting platforms.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.