Talent.com
Banff Centre for Arts and Creativity
Conference Services ManagerBanff Centre for Arts and Creativity • Banff, AB, Canada
No longer accepting applications
Conference Services Manager

Conference Services Manager

Banff Centre for Arts and Creativity • Banff, AB, Canada
17 days ago
Salary
CA$51,731.00 yearly
Job type
  • Full-time
Job description

The Opportunity

Banff Centre is the perfect location for meetings, conferences and events. Offering full-service meeting and conference facilities, we specialize in providing meeting facilities, programming, and services for many different sectors including corporate, association, government, and post-secondary. Conferences at Banff Centre provide delegates from Alberta, Canada, and around the world with exceptional meeting facilities in an environment that fosters inspirational learning. As a revenue-generating arm of Banff Centre, net revenue from the Centre’s conference operations supports arts programming.

Conferences at Banff Centre is looking for an enthusiastic Conference Services Manager to join their high-functioning team as they oversee and organize all aspects of conference and meeting event preparation. As the liaison between the conference group and the various departments at Banff Centre, our CSMs are highly-organized, self-motivated, detail oriented people with superior time-management skills who strive to ensure each group's Banff Centre conference experience is exceptional.

Roles and Responsibilities

Reporting to the Director of Conferences, below are some key responsibilities:

Operational

  • Liaise with the client prior to their arrival to confirm all details relating to their conference while at Banff Centre
  • Act as a liaison between the sales and service departments of Banff Centre as well as all other relevant departments to ensure a successful event for the clients and that all of the client's needs are met
  • Determine and take appropriate action to rectify any situation that comes in conflict with complete customer satisfaction
  • Ensure that all Group Resume Forms and Banquet Event Orders are timely and accurate
  • Establish on-going professional relationships with repeat clients
  • Be present on campus during client's arrival and departure days and ensure department coverage for clients on-site during the CSM's days off
  • Participate in weekly sales and operational meetings to communicate upcoming group needs and review tentative business
  • Liaise with preferred partners (transportation companies, exhibit companies, AV companies, decor companies) to facilitate with the smooth running of a conference

Financial

  • Ensure all sales contracts are adhered to and all contractual agreements are carried out.
  • Maximize meeting space and bedroom efficiency while controlling costs and providing optimal guest service.
  • Ensure that each group's billing is accurate and completed in a timely manner; following-up with clients on over-due accounts as required.

Sales and Marketing

  • Undertake reviews with past Conference clients to book repeat business.
  • Actively seek avenues of new business through relationship building with current clients.
  • Ensure that new sales leads are directed to and acted upon by a sales manager.
  • Organize and carry out conference site visits with conference leaders when requested.

Qualifications and Educational Requirements

  • Minimum three years' experience working in conference or event planning
  • Completion of post-secondary education in hospitality management or a related field
  • Certified Meeting Professional (CMP) designation preferred, but not required
  • Advanced knowledge of Microsoft Office including Excel, Outlook, Word, and PowerPoint
  • Experience working with Visual One property management software and Adobe Creative Suite is an asset
  • Capable of making solid, thoughtful decisions in a timely manner, sometimes without prior consultation with the department manager
  • Highly-developed time-management skills with high personal standards for accuracy
  • Able to effectively manage multiple projects while experiencing frequent interruptions

Special Requirements

  • Due to the nature of the job, the Conference Services Manager is occasionally required to work weekends and/or evenings.

Employment Terms and Benefits

  • In accordance with the terms of employment governing Management/PSP employees, this is a salaried, fulltime position, subject to a 6 month probationary period.
  • The salary range for this position is $51,731 - $73,983 based on experience.
  • The successful candidate will enjoy twenty paid vacation days and four personal days annually, extended medical and dental benefits, and participation in an employer-matched pension plan.
  • Benefits of working at Banff Centre are:Professional developmentEmployee Assistance ProgramHybrid Work Environment (3 days in the office, 2 days remote)Health care spending accountStaff cafeteria and restaurant discountsOnsite fitness facility at a discounted rate - first month free for new staff!

Create a job alert for this search

Conference Services Manager • Banff, AB, Canada

Similar jobs

Training Manager, Hospitality (Maternity Leave Coverage)

Pursuit CollectionBanff, Division No. 15, CA
Full-time

Lead how hospitality is developed, delivered, and sustained across Pursuit’s global portfolio of iconic destinations.This role is responsible for shaping how hospitality is learned and embedded acr... Show more

 • Promoted

Guest-Focused Transfer Coordinator for Seasonal Operations

CMHBanff, Division No. 15, CA
Temporary

Become a Transfer Coordinator to enhance guest travel experiences in a stunning mountain environment.This seasonal position calls for strong logistical skills and a commitment to outstanding servic... Show more

 • Promoted

Bilingual Claim Manager - Empire Life

Empire Lifebanff, ab, ca
Full-time +2

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range... Show more

 • Promoted

Sr. Manager, Patient Recruitment Operations - Reverba Global

Reverba Globalbanff, ab, ca
Full-time

We are open to candidates is the following Canadian provinces: ONT, AB, QC, MB.Help elevate real patient voices and amplify the experiences that move healthcare forward.At our company, we believe t... Show more

 • Promoted

Pursuit Adventure Centre Store Manager

Pursuit CollectionBanff, Division No. 15, CA
Full-time

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations.Our experiences include world-class attractions and distinctiv... Show more

 • Promoted

Senior Leader in Event Technology Management

Encore GlobalBanff, Division No. 15, CA
Full-time

Join ENCORE as a Senior Leader in Event Technology Management, driving operational excellence and customer satisfaction in a fast-paced environment.This role is vital for achieving profitability an... Show more

 • Promoted

Coordinator, Guest Logistics

CMH Heli-Skiing & Summer AdventuresBanff, Division No. 15, CA
Full-time

CMH Heli‑Skiing & Summer Adventures.The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas.The role require... Show more

 • Promoted

Seasonal Assistant General Manager - Bluebird Restaurant

Banff Hospitality CollectiveBanff, Division No. 15, CA
Temporary

We’re seeking a Seasonal Assistant General Manager to join us this summer at Bluebird! Welcome to Bluebird, a wood-fired steakhouse featuring the best of Alberta beef including your favorite classi... Show more

 • Promoted

Assistant Manager, Retail Services

CMH Heli-Skiing & Summer AdventuresBanff, Division No. 15, CA
Full-time

Position Title: Assistant Manager, Retail Services.Company: CMH Heli-Skiing & Summer Adventures.Job Status: Full-time, Year-Round | FLSA Status: Non-Exempt | Number of Positions: 1 | Reports To: Ma... Show more

 • Promoted

Training Manager for Global Hospitality

Pursuit CollectionBanff, Division No. 15, Canada
Full-time

Take the lead in hospitality training with Pursuit as the Training Manager.Drive the design and execution of effective training initiatives across all our iconic destinations.In this vital role, yo... Show more

 • Promoted

Seasonal Transfer Coordinator — Banff, AB

CMHBanff, Division No. 15, CA
Full-time

A leading outdoor adventure company is seeking a Transfer Coordinator for the summer season in Banff, Canada.This role involves managing logistics and delivering excellent customer service to guest... Show more

 • Promoted

Banff Expo/Food Runner: Fast-Paced Service & Growth

Banff Hospitality CollectiveBanff, Division No. 15, CA
Full-time

A hospitality group in Banff is looking for Expo/Food Runners for their new venue, Pizzeria Sophia.This role includes ensuring orders are presented properly and on time, alongside assisting with ot... Show more

 • Promoted

Seasonal Assistant General Manager in Banff

Banff Hospitality CollectiveBanff, Division No. 15, CA
Temporary

Join the vibrant team at Bluebird as a Seasonal Assistant General Manager! Oversee restaurant operations while delivering outstanding guest experiences in our charming wood-fired steakhouse this su... Show more

 • Promoted

Hotel Operations and Guest Relations Manager

Johnston Canyon Lodge & BungalowsBanff, Division No. 15, CA
Full-time

Join as a Hotel Operations and Guest Relations Manager, focusing on operational excellence and superb customer service.Work directly at the location, developing a welcoming atmosphere for all guest... Show more

 • Promoted

Dynamic Expo/Host Role in Scenic Banff National Park

Banff Hospitality CollectiveBanff, Division No. 15, CA
Full-time

Become a vital part of a premier dining experience as an Expo/Host in beautiful Banff National Park.Engage with guests, ensure timely service, and showcase culinary artistry in an inviting atmosphe... Show more

 • Promoted

Event Specialist, World Tour

Banff Centre for Arts and CreativityBanff, Division No. 15, CA
Full-time

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.Banff Centre for Arts and Creativity ackn... Show more

 • Promoted

Multi-Location Adventure Centre Manager: Guest Experience

PursuitcollectionBanff, Municipality Of Jasper, Golden
Full-time

A leading outdoor adventure company is looking for a Manager to oversee guest experiences and retail operations across multiple locations in the Canadian Rockies.This role involves leading a high-p... Show more

 • Promoted

Seasonal Assistant General Manager - Bluebird Restaurant

BanffcollectiveBanff, Division No. 15, CA
Temporary

We’re seeking a Seasonal Assistant General Manager to join us this summer at Bluebird! Welcome to Bluebird, a wood-fired steakhouse featuring the best of Alberta beef including your favorite classi... Show more

 • Promoted

Banff Shift Leader: Service & Team Excellence

Banff Hospitality CollectiveBanff, Division No. 15, CA
Full-time

A prominent hospitality group in Banff seeks a Shift Leader for Pizzeria Sophia.This role involves assisting management, coordinating with teams, and ensuring excellent service.Ideal candidates wil... Show more

 • Promoted

hotel manager

Johnston Canyon Lodge & BungalowsBanff, Division No. 15, CA
Full-time

Work must be completed at the physical location.There is no option to work remotely.Develop and implement policies and procedures for daily operations.Negotiate with suppliers for the provision of ... Show more