Corporate Traveller - Corporate Travel Consultant - Montreal, QC

Corporate Travel Consultant - Montreal, QC

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

About The Opportunity

Key Responsibilities

As a Corporate Travel Consultant you will be responsible for managing the day-to-day travel needs of corporate business accounts, including:

• Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
• Follow company procedures, account guidelines and customer service standards
• Work as a team member and assist other agents as needed in completing all functions related to servicing the client.
• Build and maintain strong working relationships
• Provide solutions to travel related problems clients may experience
• Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+
• Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity
• Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences
• Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds

Experience & Qualifications

• Bilingual in both English and French
• Customer focused – consistently going above and beyond to deliver an amazing client experience
• You obsess over details; take pride in being organized and can juggle competing priorities with the ability to quickly shift gears when needed.
• Outstanding interpersonal skills and ability to build strong business relationships.
• A problem solver who thinks outside of the box to provide creative solutions.
• You embrace egalitarianism, irreverence, and ownership.
• You thrive in a collaborative environment but can also produce quality work independently.
• Excellent written and verbal communications skills
• Ability to work in a fast paced, deadline driven environment.
• Tech Savvy – 2 years’ experience with a Global Distribution System (GDS) (Sabre preferred), confident using Microsoft suite, and comfortable learning new software
• OPC certification preferred; however, candidates without OPC certification will be supported to obtain it. Successful completion of the OPC exam within days of employment is mandatory.

Bilingual French/English required, due to the nature of the role of dealing with both English and French clients and suppliers.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.