Night Audit

The Role

:

As a Night Auditor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role responsibilities are to ensure the proper balancing and control of hotel revenue, the accuracy of generated daily reports, processing systems backup, and responsible for guest and employee safety and security. You will have knowledge of all Front Office responsibilities. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department and using strong and effective communication with all other hotel departments.

Job Duties:

• Ensures the proper balancing and control of Hotel revenue & the Daily Sales Journal.
• Responsible for the accuracy of Night Audit generated daily reports.
• Ensuring the highest levels of guest service while exceeding the expectations of our guests during the night shift.
• Actively seek feedback from guests and employees, following up and taking action to improve GSAT.
• Developing close and effective working relationships with all supporting departments - Food & Beverage Outlets and Accounting.
• Ownership of balancing room inventory to maximize hotel profitability while ensuring guest satisfaction.
• Complete all daily reports for management.

Employment Experience and Educational Requirements:

• Minimum 1 year of experience in the hospitality industry.
• Will act as a leader during the nighttime in the absence of Senior Leadership at the property.
• Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas i.e. “Be the eye of the guest”
• Knowledge of reading Night Audit reports and the knowhow of how to balance Daily Sales is required.
• Computer literacy is imperative including applications in Opera, CloudPM, Windows, MS Word and MS Excel.
• Experience in handling guest feedback tactfully via email, telephone, guest feedback portals and in person.
• You must be self-directed and have previous cash handling experience.
• A Degree/Diploma in Hospitality Administration from a recognized institute would be an asset.
• Must be calm under pressure, assertive, honest, and discreet.
• Excellent communication skill, both oral and written.
• Must have a class 5 Driver's License or equivalent and be able to drive both standard and automatic.

Physical Demands:

• Required to alternate seamlessly between extended periods of seated audit work and standing guest engagement at the Front Desk.
• Prolonged use of hotel operating systems to complete nightly financial reconciliation, revenue reporting, and system balancing with a high degree of accuracy and analytical focus.
• Repetitive hand, wrist, and finger movements associated with detailed data entry, payment processing, and preparation of guest documentation and key materials.
• Capacity to remain alert, poised, and service-focused throughout overnight hours while maintaining Four Diamond service standards.
• Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
• Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities.
• Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
• Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment both in person and over the phone.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few.
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass