ASG - Customer Assistance Representative
ASG - Customer Assistance Representative
Req ID#: 409396
Remote, New Brunswick, CA
Job Description:
Roadside Customer Assistance Representative
Job Overview
As a full-time Work from Home Customer Assistance Representative, you'll join our dedicated Roadside Assistance team to swiftly dispatch services to members in challenging situations, such as being stuck on a busy highway or alone late at night.
With empathy and urgency, you'll ensure their safety, pinpoint their location using mapping software, and quickly send an authorized service provider to their aid. Your calming voice and positive attitude will make a significant impact, turning stressful moments into experiences of gratitude.
This opportunity represents an existing vacancy supporting current business operations.
Why You Should Join Us
What We Are Looking For
Key Skills
Home Setup Requirements
A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
A quiet, distraction-free space is essential; webcam video presence will be required during training and production
This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).
About Assistance Services Group
Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
EEO
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Site: ASG
Job Segment: Customer Service Representative, Customer Service
ASG - Customer Assistance Representative • Remote, New Brunswick, CA
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