Store Manager

Founded in 2004, The Latest Scoop (TLS) is a Vancouver-based, female-owned lifestyle concept store. We curate a distinctive mix of fashion, furniture, home décor, accessories, footwear, stationery, and gifts within a beautiful, layered, and textural retail environment. With a loyal, cult-like following and growing national presence, we continue to expand and open new stores across Canada — all driven by our purpose to Bring Joy.

POSITION SUMMARY

The Store Manager is responsible for driving the overall performance of the store by achieving sales targets, leading and developing the team, delivering exceptional guest experiences, and ensuring operational and visual excellence. This role serves as the culture carrier and brand ambassador for The Latest Scoop.

WHO YOU ARE

• Proven retail people leader (1+ years Retail Store management experience)
• Strong leadership and sales acumen
• Leads with strong personal style and confidence, inspiring the team and elevating the guest experience
• Sales driven with strong business acumen
• Detail-oriented and solutions focused

OUR CULTURE

Our sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for!

CORE VALUES

• Embrace Individuality: Celebrate what makes people unique and turn individuality into confidence, creativity, and connection.
• Be Genuine: Create real connections through honesty, empathy, and authentic leadership.
• Radiate Energy: Bring contagious energy and intention that lifts the team and fosters a memorable guest experience.
• Go Team Scoop: Win together through collaboration, support, and shared hustle.
• Give a Sh*t: Care deeply about the details, follow through on commitments, and take pride in delivering results.

GUIDING PRINCIPLES

• We believe that exceptional leadership drives exceptional results.
• We believe that a company based on customer loyalty is a successful one.
• We will promote the financial success of each store as well as the company.
• We will create a welcoming environment where our team can achieve both personal and career goals.
• We will show honesty, care and integrity to everyone who interacts with our company
• We will ensure all our policies are ethical and fair to our team and customers.

KEY RESPONSIBILITIES & ACCOUNTABILITY PILLARS

Business & Financial Performance

• Own and achieve store sales targets and KPIs
• Analyze performance and take action to drive results
• Manage payroll, scheduling, and labour budgets
• Identify trends and opportunities within the business
• Recruit, train, and develop a high-performing team
• Set clear expectations and hold team accountable
• Coach through feedback, recognition, and development
• Cultivate a winning, team-driven culture where passionate individuals strive for excellence, support one another, and take shared accountability for results.

Guest Experience

• Lead and model elevated guest experiences on the floor, especially during peak business periods
• Ensure effective use of the Guest Experience Manager role to maintain floor awareness, energy, and guest flow
• Coach teams in real time using the Six Steps of Scoop Selling to deliver personalized, confidence-building service
• Drive consistent Chat In / Chat Out communication to align goals, product knowledge, and performance
• Resolve guest concerns with confidence and care while reinforcing service standards and sales excellence

Operations

• Ensure compliance with all operational processes
• Maintain inventory accuracy and loss prevention standards
• Execute health & safety requirements
• Complete reporting and documentation accurately
• Execute and maintain visual merchandising standards that support sell-through and guest experience.
• Partner with inventory, planning and buying teams to drive sell-through, share consumer insights, and identify product gaps.
• Ensure store environment reflects TLS brand

WHAT SUCCESS LOOKS LIKE

• Consistently meets or exceeds sales and KPI targets by understanding the business, taking action on trends, and driving accountability at all levels.
• Builds, develops, and retains a high-performing team through clear expectations, coaching, feedback, and a culture of shared ownership and accountability.
• Delivers elevated, consistent guest experiences by leading on the floor, developing Guest Experience Managers, and reinforcing the Six Steps of Scoop Selling.
• Maintains operational and visual excellence through strong planning, execution, and cross-functional communication that supports sell-through and brand standards.

PERFORMANCE EVALUATION

Performance is evaluated using the accountability pillars above, combining KPI results, leadership behaviors, team outcomes, and alignment with TLS values.

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