Intermediate Solutions Designer

Do you have 10+ years of experience in software development and delivery track record in a range of technical roles? Do you have extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis? If so, this would be a great opportunity for you!

Our client is looking for an Intermediate Solutions Designer for a 10 month contract in Toronto.

This is an onsite role.

Rate: $591.52 - $626.46



Advantages
• Earn a competitive rate within the industry.

• Location: Onsite role.

• Potential for extension.




Responsibilities
• Provide intermediate-level expertise with respect to the cloud platform.
• Provide design, build and support for cloud environments to create solutions in the contact center domain.
• Develop and maintain system design models, technical documentation and specifications.
• Lead the design, development and implementation of a cloud-based contact center solution.
• Monitor and assess the performance of applications in a cloud environment to ensure solutions are available. • Provide recommendations for architecture and process improvements.
• Provide expertise on integration design and using Application Programming Interfaces (APIs). Design, maintain and manage tools for automation of different operational processes. Evaluate new technology alternatives and vendor products.
• Gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environment and standards. Develop solutions and provide advice on short/long term solution service development activities.
• Create, test and implement safeguards to maintain data integrity and protect against unauthorized access. Review production logs, providing analysis & suggestions to implement measures in a proactive manner.
• Provide detailed documentation for system design, integration, configuration, development and implementation of related activities.
• Develop and maintain system design models, technical documentation and specifications.
• Produce integration plans, inputs into configuration and development project.




Qualifications
Must Have:

• 10+ years of experience in software development and delivery track record in a range of technical roles

• ideally 5 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.

•Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis

• Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon Polly

• Developing and maintaining system design models, technical documentation and specifications

• Experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools


Nice to have:

• OPS or Public center exp

• 5+ years of experience working with implementing Contact center solutions



Summary
If you are interested in the Intermediate Solutions Designer position in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.