General Manager

Job Description

Job DescriptionJOB DESCRIPTION

As a General Manager, you are an enthusiastic role model who motivates Team Members and Managers to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Managers and Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant.

Your 5+ years of quick-service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labour costs through effective scheduling and floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Monitor weekly and monthly inventories
• Prepare and provide restaurant Team Members with performance reviews
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Balance cash and complete balance sheets
• Complete cash reports and related forms
• Foster a positive work environment through leadership and example

Why Work for Us? We Offer:

• Competitive salary
• Quarterly performance-based bonus program
• Health & Dental benefits
• Comprehensive training
• Incentive and recognition programs
• Advancement opportunities
• Community involvement

Physical Demands:

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability:

• Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

REQUIREMENTS

• Education - Secondary (high) school graduation
• Experience - Minimum 5 years experience in the quick-service restaurant industry
• Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
• Clearview experience an asset
• Excellent written and verbal communication
• Strong leadership and interpersonal skills
• Customer service mindset
• Valid Ontario Drivers License

ABOUT THE COMPANY

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.