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Bilingual Customer Service RepresentativeIntegrated Staffing • Moncton, NB
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Integrated Staffing • Moncton, NB
4 hours ago
Salary
CA$43,000.00 yearly
Job type
  • Permanent
Job description

Bilingual (French/English) Customer Service Representative – Remote/HybridNova Scotia, Prince Edward Island, Newfoundland & Labrador, Northern New BrunswickAre you fluent in both French and English and passionate about helping others? We’re looking for empathetic, resourceful, and tech-savvy problem-solvers to join our dynamic Contact Centre team. This is more than your typical customer service role—it’s an opportunity to make a meaningful impact in people’s lives while building a career in a supportive, growth-oriented environment.Why you’ll love this role:

  • Meaningful work: Support clients with important inquiries about health benefits, disability options, and other sensitive, life-impacting matters.
  • Career growth: Master the role and unlock opportunities across multiple departments—training, quality monitoring, team leadership, and more.
  • Flexibility: Work remotely from anywhere in NS, PEI, NL, or Northern NB, with the option to come into the office if you’re nearby for team collaboration.
  • Top-tier benefits: 100% employer-paid health benefits for you and your family from day one, three weeks’ vacation, paid training, wellness perks, and performance incentives.

What you’ll be doing:

  • Answer incoming calls from group benefits members, federal and provincial program participants, and other clients with professionalism and care.
  • Provide accurate information, troubleshoot issues, and liaise with multiple internal departments.
  • Navigate multiple systems (up to 13+ portals, spreadsheets, and specialized platforms) to quickly find solutions.
  • Handle emotionally charged conversations with empathy, patience, and discretion.
  • Maintain high accuracy in data entry while keeping pace in a fast-moving environment.

What we’re looking for:

  • Fully bilingual in French and English (spoken and written).
  • Strong multitasking skills and comfort working with multiple monitors and platforms.
  • Ability to stay calm, empathetic, and professional under pressure.
  • Tech-savvy and detail-oriented—able to learn systems quickly.
  • Prior experience in customer service, banking, insurance, healthcare, or retail is an asset.
  • Eligible for federal security clearance (must have been a Canadian resident or permanent resident for at least 5 years).

The details:

  • Salary: $43,000/year (Bilingual) + up to 4% performance incentive.
  • Schedule: 7.5-hour shifts, Monday to Friday (rotating schedules after training).
  • Training: 4–5 weeks paid, daytime virtual training.
  • Equipment: All hardware shipped directly to you.

Your next step:
If you want to work in a people-first environment where you can grow your skills and career while making a difference, we’d love to meet you.INT001

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Bilingual Customer Service Representative • Moncton, NB

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