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Bedard Ressources
Customer Service RepresentativeBedard Ressources • Anjou, Quebec, Montreal
No longer accepting applications
Customer Service Representative

Customer Service Representative

Bedard Ressources • Anjou, Quebec, Montreal
30+ days ago
Salary
CA$55,000.00 yearly
Job type
  • Permanent
Job description

Tasks

  • Handle customer requests received by phone, email, or fax, including pricing inquiries, documentation needs, and issue follow-ups.
  • Draft and prepare quotes for representatives (m/f), ensure their approval, and send them to customers.
  • Maintain and update representatives’ (m/f) price lists.
  • Provide administrative support to representatives (m/f), the administrative department, and company management.
  • Rotate with other team members to answer incoming calls and ensure proper routing of communications.
  • Forward any customer-related issues to the appropriate departments, including complaints, billing errors, or delivery delays.
  • Perform any other related duties as required.
  • If you are ready to take on new challenges, we would love to meet you!

Advantages

  • Group insurance starting on Day 1 (70% – 30%)
  • 3 weeks of vacation after 1 year
  • 5 sick days
  • Office closed during the Christmas week and New Year’s Day
  • Possibility to contribute to an RRSP with employer matching up to 3%
  • Flexible schedule allowing early finish at 2:00 on Fridays during summer (mid-June to end of August)

Job requirements

  • Completed DEC (college diploma)
  • Minimum of 2 years of customer service experience
  • Bilingualism (English/French) to serve clients in Ontario and the United States (30% of the time)
  • Experience in manufacturing or chemical products (an asset)
  • Proficiency with Microsoft Office Suite
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Customer Service Representative • Anjou, Quebec, Montreal

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