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City of Regina
Utility Billing ClerkCity of Regina • S4P 3C8, CA
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Utility Billing Clerk

Utility Billing Clerk

City of Regina • S4P 3C8, CA
17 days ago
Job type
  • Full-time
  • Temporary
Job description

Position Summary

:

The City of Regina is seeking a casual full time Utility Billing Clerk to join the Property Revenue Services branch!

Are you detail-oriented and passionate about accuracy? As a Utility Billing Clerk, you'll play a vital role in ensuring our utility bills are processed promptly and precisely. You'll accurately process utility transactions and meter reading/monetary adjustments in the CIS billing system, keeping us on track with our established billing schedule.

If you thrive in a computerized environment and take pride in meticulous data handling, we want to hear from you!

Key Duties:

  • Adheres to billing cycle timelines and adjusts processes as required.
  • Processes and reviews meter readings and adjusts as required.
  • Performs daily upload and download process for regular cycled meter readings, special final readings, electronic payments, and identifies reading errors.
  • Conducts prework and prechecks review.
  • Investigates and follows up on all reading exceptions and errors.
  • Sets up and schedules bill printing e-bills calculation and distribution of bills.
  • Identifies and distributes service order requests to the appropriate areas.
  • Investigates and follows up on all service order request exceptions and errors.
  • Processes move-in and move-out landlord and other related requests.
  • Sets up services and accounts for new residential construction.
  • Complete system calculations and adjustments as required.
  • Supports the Service Regina water meter shop water attendants and meter readers with inquiries on obtaining meter readings and consumption comparison.
  • Supports the operations regarding consumption data inquiries.
  • Answers inquiries from customers financial service representatives and other city departments
  • Completes template letters regarding utility billing status and creates correspondence regarding utility accounts.
  • Performs investigations often resulting in adjustments.
  • Processes electronic utility payments
  • Maintains filing systems in accordance with branch procedure and corporate records management policies and procedures.
  • Completes searches inputs data validates data and generates reports and lists from programs and applications.

Key Qualifications:

  • Completion of secondary school or equivalency plus business/office/Accounting administration courses.
  • Minimum of 18 months of previous and on-the-job experience in business processes and customer service.
  • Knowledge of the computerized utility billing system.
  • Knowledge of the computerized meter reading system.
  • Knowledge of the statutory regulations and bylaws and other policies and procedures related to water sewer.
  • Knowledge of standard accounting practices.
  • Ability to accurately perform complex mathematical calculations.
  • Ability to collect, organize and analyze data and make sound judgements.
  • Ability to maintain attention to detail and meet deadlines while managing and prioritizing a heavy workload within time constraints.
  • Ability to work independently with minimum instruction demonstrating initiative and sound decision making following established policies procedures and processes.
  • Ability to establish and maintain effective working relationships.
  • Demonstrated skill in the use of personal computers and Windows based software programs including Microsoft Word Excel and corporate applications such as CIS.

Additional Requirements:

  • Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
  • Proof of education is required.
  • Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now!

For detailed job descriptions, CBAs, and application tips, visit our .

Note: Only applications submitted via our online application system are accepted

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Utility Billing Clerk • S4P 3C8, CA

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