Is this role right for you?
In this role, you will:
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Degree/Diploma in Computer Science or related subject
• 3+ years of hands-on experience in workstations, help desk and customer support role
• Hands-on experience in Endpoint support Role, including Microsoft Windows 10, Apple Mac, Microsoft Office 2016, Office 365 environment, Microsoft Exchange/Outlook/O365 and VDI Desktop Environment
• In-depth knowledge of Microsoft Windows OS, Microsoft Endpoint Configuration Manager, JAMF, VMware, Microsoft Office environments including administration, troubleshooting, upgrade, patch and fix
• Microsoft OS environments including administration, virtualization, troubleshooting, upgrade, security patch and fix
• MAC OS/iOS support
• Hardware knowledge of laptop, desktop, thin client and printer; iMac and MacBook will be an asset
• Excellent knowledge of Windows OS (10,11), Microsoft Office (2016, O365) environment and Virtual Desktop Environment (VMs), MAC, iOS
• Knowledge of Microsoft Endpoint Configuration Manager, JAMF, Active Directory and Domain environment
• Basic knowledge of DNS, networking, routing, VPN, firewall and system security
• Solid troubleshooting abilities
• Demonstrated excellence in troubleshooting process, document and follow procedures
• Able to share and communicate technical and procedural information among team members
• Logical thinker, step oriented problem solving
• Good verbal and written communications, including presentation skills
• Detailed-oriented and be able to effectively prioritize his/her efforts, follow-up to ensure all aspects of the engagement are addressed, and escalate issues appropriately
• Proactive and results-oriented with good time management skills and the ability to work well under pressure and focus on multiple projects concurrently
• Strong team player who is confident and challenged in a fast-paced environment supporting a wide range of technologies
What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
Endpoint Systems Support Analyst • Toronto, ON, CA
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