Manager, Account Management

Reporting to the Director of Account Management, the Manager will oversee a team of Account Managers responsible for retaining and expanding current customers. In accordance with the Director of Account Management, you will set team goals, train, and develop team members. You'll be responsible for motivating, mentoring, and guiding the team to achieve monthly, quarterly, and annual pipeline and revenue goals. The Manager will also help to improve process efficiencies and assist with broader Account Management team projects/objectives. Responsibilities Measure, monitor, and report on Account Manager KPIs.Ensure key performance metric targets for your team are met (e.g. outbound activity, opportunity goals, lead quality, etc.).Participate in the hiring process to build and maintain the team.Provide new hires with training, coaching, and guidance to ensure early success and career development.Contribute to and improve our sales training and processes.Meet weekly with the Director to ensure pipeline and call forecast accuracy.Provide the Director with quarterly performance reviews on individual performance and strategize on pipeline and prospecting initiatives to meet company objectives.Leverage all possible product training and applicable sales training on an ongoing basis.Motivate and maintain morale to ensure goals are met. Qualifications Desired Skills and Experience2-3 years of experience in a role managing individual contributors. Experience as an Account Manager or an individual contributor in Customer Success or Sales. Excellent written and verbal communication skills. Must be sales-minded and sales-target driven.Incredibly organized. Strong attention to detail.Love for data, testing and learning.Uniquely creative mind.Post-secondary education in business management or management training is a plus.Don't meet every qualification? Research shows that equity-deserving groups are 20% less likely to apply to jobs if they don't check every box. If this role excites you and you think you have what it takes, we encourage you to still apply. You may be the best candidate for this role. About Dash Social Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada. Other Information Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. We're building a team of smart, curious, and driven people who care about doing great work. It's the people at Dash that propel us forward. We believe that great ideas come from different places. We're proud of the team we've built so far and are always looking for people who bring new ideas, experiences, and dedication as we continue to grow. If you are collaborative, thoughtful, eager to learn and grow, and are a hard worker, you'll fit right in here. Dash Social's hiring practices are based on skills, potential and character, regardless of race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.Employee Benefits At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:Vacation, personal days and sick time RRSP/401k matchingAnnual mental health benefitQuarterly wellness benefitDonation matching programParental leave top-up planWork-from-home benefit Flexible working hours and locationDepartmental and team-wide bonding activities