WHAT YOU'LL DO
🎨 Product & UX Design
▸ Lead the design lifecycle from conceptualization and discovery through to execution and launch across iOS, Android, and responsive web.
▸ Create user flows, wireframes, customer journey maps, interactive prototypes, and high-fidelity designs.
▸ Contribute to and maintain our design system, ensuring consistency and seamless developer handoff.
▸ Develop pixel-perfect design documentation and specifications for engineering teams.
▸ Incorporate motion design and micro-interactions to enhance engagement and usability.
▸ Translate complex system requirements into simple, elegant, and user-friendly interfaces.
▸ Rapidly prototype concepts in Figma, from low-fidelity sketches to high-fidelity interactive prototypes.
▸ Ensure all designs meet Alterna's brand standards and WCAG (AODA) accessibility guidelines.
🔍 User Research & Validation
▸ Collaborate with stakeholders to conduct qualitative and quantitative research, including user interviews, observational studies, and competitive analysis.
▸ Apply design thinking methodologies to iterate based on member feedback and data-driven findings.
▸ Build and maintain journey maps, service blueprints, and user personas to keep the team aligned on member needs.
🤝 Collaboration & Strategy
▸Work closely with stakeholders to align on product vision and ensure design specifications are implemented accurately.
▸ Collaborate with Engineering early and often to ensure technical feasibility and support post-launch refinements.
▸ Facilitate design workshops, brainstorming sessions, and design critiques.
▸ Present design rationale, research findings, and concepts clearly to technical and non-technical audiences, including senior leadership.
⚙️ Process & Support
▸ Own the end-to-end design process — from ideation and prototyping to user testing and final delivery.
▸ Document design processes and systems
▸ Drive continuous improvement of design workflows, methodologies, and tools within the Digital Channels team.
WHAT YOU BRING
Education
▸ University degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field — or equivalent working experience or certifications.
Experience
▸ Minimum 5 years of experience in Digital Product Design, UX/UI Design, or a related role within an agile environment.
▸ Proven track record of launching innovative digital products.
▸ A strong portfolio showcasing end-to-end product design, complex problem-solving, and impactful user experiences.
▸ Experience in financial services or fintech is a strong plus.
Technical Skills
▸ Expert proficiency in Figma (required).
▸ Familiarity with Adobe Creative Suite and motion design tools is an asset.
▸Proficiency and experience with prototyping (required)
WHO YOU ARE
▸ Action-Oriented — Proactive with a "get stuff done" attitude and strong organizational skills.
▸ User Advocate — Deep empathy for users and a genuine commitment to solving real problems.
▸ Design-Driven — Exceptional interaction and visual design skills with a strong eye for aesthetics and typography.
▸ Strategic Thinker — Able to balance creative vision with business objectives to deliver meaningful outcomes.
▸ Strong Communicator — Skilled at articulating design decisions and inspiring stakeholders through clear storytelling.
▸ Collaborative — A trusted team player who works effectively across cross-functional teams.
▸ Adaptable — Comfortable in a fast-paced, dynamic environment with shifting priorities.
▸ Passionate — Excited about financial services and fintech, with a desire to innovate within digital banking.
Digital Product Designer • Toronto, ON, CA
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