Slot Attendant

Description

Position at Cascades Casino

Job Type: Casual

Wage: $18.25/hour

The Gateway to Your Future

Gateway Casino is seeking a customer-service pro who loves working in the fast-paced and exciting world of the casino. The Slot Attendant role puts you in the heart of the action. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.

In this role, you provide vital front-line customer support that includes observing slot players and machines in specific areas. You will also offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.

We Provide

• Employee benefits such as medical and dental
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Assist with awareness of and excitement for on-going and up-coming Casino promotions.
• Manage slot machine reservations and promote casino initiatives.
• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
• Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
• Report any violations and escalate to the appropriate level as necessary.
• Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.
• Acquire and maintain a knowledge of all slot operation policies and procedures.
• Perform other duties as assigned based on operational needs.

What You Bring

• Experience handling cash and working with the public.
• Superior customer service skills and ability to work in a fast-paced environment.
• Basic knowledge of slot machine functions is an asset.
• Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
• Serving It Right (BC)
• The ability to obtain registration through IGCO.
• Ability to multi-task and thrive in a team environment.
• A willingness to develop new skills and stay on top of the latest industry news and insights.

Why Work for Us?

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 380 table games (including poker tables), 14,204 slots, 76 food and beverage outlets and 564 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands. This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers. Some of Gateway’s proprietary brands include Grand Villa Casino, Cascades Casino, Starlight Casino, Playtime Casino, Match Eatery & Public House, Atlas Steak + Fish and Chow Lucky Noodle Bar.

Gateway is a proud Canadian company that strives to choose Canadian products and local services. In 2022, Gateway celebrated 30 years in the business of gaming and entertainment in Canada.