Banquet Captain - Chateau Nova Yellowknife

About us

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels started its’ business in Yellowknife in 2000 and has had over 32 hotels and operate 6 different brands in the last 21 years of business, making us one of the larger independent hotel chains in Western Canada. We have almost 2300 guest rooms and over 100,000 square feet of meeting space. We are also an award-winning hotel chain with awards like Employer of Choice and a few locations are COR certified. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

The Destination

The Northwest Territories is so many things. It's the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed – home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barrenlands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, it's downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice.

It is an immense land here for you to explore. It is waiting for you.

Nova Perks:

In addition to competitive wages we offer:

• Meal program
• Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
• Friends & Family Rates at any of our locations
• Extended Health Benefits for full time employees
• Employee Discounts at the F&B Outlets

Primary Functions

Reporting to the General Manager/Food & Beverage Manager, the Banquet Captain is a food service professional overseeing each aspect of the banquet/catering function from setup through service to the tear down and cleanup. They supervise staff while liaising with the host to ensure guest satisfaction and will handle the immediate complaints/concerns of the customers. This position requires excellent customer service and the ability to work under pressure, enabling you to provide genuine hospitality to our guests by delivering quality food and beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE.

The Banquet Captain is required to maintain a flexible schedule and be available to work shift work including evenings, weekends and holidays

Responsibilities and Essential DutieS:

• Follows all established and future Food & Beverage Standard Operating Procedures
• Knowledgeable about the function and the menu being offered by attending weekly F&B meetings
• Assists with the planning, organizing, set up and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc
• Promoting a "No Problem Service" environment
• Assigns duties to each Team member for every event
• Stays in constant contact with the host to ensure everything runs seamlessly
• Supervises service throughout the function to ensure quality service and product quality
• Is energetic and enthusiastic; enjoys customer service and working with the public
• Will be required to physically work the floor at events, pinch hitting as a server or bartender
• Perform well under pressure in a fast paced and sometimes challenging environment
• Checks banquet event rooms in advance of functions to ensure departmental standards are being followed
• Report defects/repairs needed to the maintenance department
• Maintains effective communications with other hotel departments to relate clients’ needs/requirements
• Conducts site inspections for prospective clients, when necessary
• Checks quality and delivery of catering services prior to their release
• Communicates with the Lounge and Restaurant and assists when required
• Oversees the Restaurant and Lounge in the absence of other Supervisors
• Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
• Other projects/duties as assigned.