Scotiatrust Trust Officer - London, ON

Is this role right for you?

In this role you will:

1. Relationship Management & Client Service

• Provide a best in class, proactive and personalized client experience to high net worth clients and beneficiaries, exemplified by timely and accurate account administration coupled with demonstrated technical expertise, personal integrity and an ability to respond to stated and unstated client needs and concerns.
• Assist the Senior Trust Officer in building and maintaining effective internal and external partnerships, with a view to providing seamless, impactful solutions across a variety of financial services disciplines.
• Assist the Senior Trust Officer with revenue collection and contribute to the branch’s profitability by assisting with accurate forecasting and the timely collection of fees, including making recommendations regarding situations that may warrant a non-standard fee agreement.

2. New Business Development

• Identify and elevate to the Senior Trust Officer, new business opportunities that arise from the day to day management of the account portfolio Assist the Senior Trust Officer in their efforts establish a strong presence and proactive relationship with a select number of retail branches to identify and close immediate and recurring fee opportunities.
• Assist the Senior Trust Officer develop acquisition strategies and maintain a robust prospect pipeline, in order to generate sustainable and profitable growth.

3. Risk Management

• Limit corporate risk exposure by ensuring that account administration is carried out proactively and in compliance with defined policies/procedures and audit standards, including the timely escalation of
• issues to the appropriate internal oversight groups as required.
• Maintain detailed knowledge of legislative, administrative and economic issues that impact the management of your accounts and demonstrate an ability to communicate on a broad range of legal
• and financial issues with clients and their advisors, with particular proficiency in estates, trusts, wills, and investment and taxation matters.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles,
• while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to success in this role? We'd love to work with you if you have:

• Proven ability of consistently delivering a proactive best in class client experience.
• Proven ability to manage competing priorities without losing focus on key accountabilities
• Strong interpersonal, verbal communication and negotiation skills and professionalism.
• Strong change management skills and ability to adopt technology and reporting platform changes to support operational improvements, sales management process improvements, etc..
• Effective at building and maintaining deep relationships and partnerships.
• Proven ability to execute against financial and business development targets and profitability measures.
• Professional and/or industry accreditation, in addition to a university degree.
• Minimum of 3-5 years of directly-related experience.
• Proven success in high net worth client relationship management.
• Membership or commitment to participate in CSI and/or STEP.

Office Address:

Language of work: English

Salary range (average shown as per level in Wealth Management, with flexibility depending on skillset and experience): $80,000 - $100,000 CAD

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance
• Maternity and parental benefits
• Tax-Free Savings Account (TFSA)

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Wellness program