Bilingual Customer Support Associate

Are you a highly motivated and positive individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced, "work hard, play hard" environment? Our client, a global leader in the industrial automation industry, is seeking a Bilingual Customer Support Associate to join their dynamic and youthful team in Mississauga, Ontario. This is a fantastic opportunity for a Bilingual Customer Support Associate to start a rewarding career with a company that believes in promoting from within and fostering a culture of professional growth and development. We are looking for an energetic and go-getter personality to be the first point of contact for customers, acting as the friendly and efficient "face of the company."

As a Bilingual Customer Support Associate, you will be at the heart of the customer experience, managing a high volume of inbound inquiries and supporting the sales team directly. Your role is a pivotal "circle in the middle," connecting various departments and ensuring seamless operations. This is a non-technical support role focused on core customer care responsibilities, including a significant amount of order and quote processing. The ideal candidate will have prior face-to-face customer experience from a retail or restaurant background, understanding firsthand what it takes to handle customers with common sense and a positive attitude. You should be a detail-oriented perfectionist who can handle high volumes of work with no errors.

A key requirement for this role is bilingualism. You must be fluent in both English and French to effectively support our client's Canadian customer base. This is not a "nice-to-have," but a must-have skill to succeed in this Bilingual Customer Support Associate position.

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Advantages
• Competitive starting salary of $51,000, with an increase to $55,000 after a successful 3-month probation period.
• Opportunity to earn a significant bonus of up to $16,500 based on performance and skill development.
• After one year, eligibility for a profit-sharing program based on company performance.
• A hybrid work model, with three days in the office and two days at home. Initial training is a mandatory five days a week in the office.
• Comprehensive benefits package available after probation.
• Two weeks of paid vacation, plus paid personal time off (PTO) days.
• A company-wide paid shutdown period during the Christmas and New Year holidays (approximately December 24th to January 2nd).
• A friendly, supportive, and social team culture where you can work hard and play hard.
• Ample opportunities for professional growth, as the company rarely hires outside for management, preferring to promote from within.
• The chance to work for a leader in the industrial automation industry, gaining valuable professional experience in customer care.

Responsibilities
• Act as the primary point of contact for all incoming customer requests via phone and email.
• Handle an average of 40 inbound phone calls per day, along with a high volume of shared emails.
• Efficiently process a high volume of orders and quotes with a keen eye for detail.
• Provide non-technical customer care and support, resolving inquiries and concerns with a positive, helpful demeanor.
• Support the sales team directly by communicating effectively with various departments, including sales, accounts receivable, accounts payable, and shipping.
• Maintain accurate and up-to-date customer information within the in-house CRM system.
• Ensure clear and concise communication with all internal and external stakeholders.
• Multitask effectively to manage both phone calls and email inquiries simultaneously.
• Uphold a high standard of accuracy and perfection in all tasks, especially when handling orders and quotes.
• Contribute to a collaborative and supportive team environment.

Qualifications
• Post-secondary education (college or university diploma/degree) is required.
• Must be fully bilingual in English and French, with excellent Canadian business etiquette.
• A minimum of two years of customer service experience, with a preference for face-to-face roles (e.g., retail, hospitality, etc.).
• Strong emotional intelligence and the ability to understand and empathize with customers.
• A positive and enthusiastic attitude with a strong desire to develop and grow professionally.
• Canadian work experience is preferred, as this role involves dealing with Canadian customers.
• Eagerness to be part of a team and a desire to commit for the long term.
• Experience with high-volume call and email environments is an asset.
• Ability to be a self-starter who wants to stay and get things done.

Summary
If you are an ambitious and positive individual ready to kick-start your career in customer care with a global leader, this is the perfect opportunity for you. At Randstad, we partner with top employers to connect you with jobs that not only fit your skills but also help you build a successful and fulfilling career. We have expert recruiters who are specialists in the customer care field, ready to support you. We look forward to connecting with you. If this job isn't the right fit, we have many more opportunities available. Please feel free to reach out to our recruiters to discuss other potential job openings that align with your career goals and aspirations.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.