Concessions Supervisor

Job Description

The Concessions Supervisor is responsible for the oversight or delegation of responsibilities within the food service operation such as inventory, customer service, food preparation, and food safety and sanitation procedures Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Schedules and assigns daily work assignments to a food service team and supervises the completion of tasks
• Trains and guides staff on job duties, proper food safety and sanitation procedures, customer service, etc.
• Prepares and builds food items according to standardized recipes and directions
• Properly stores food by adhering to food safety policies and procedures
• Sets up work stations including prep tables, service counters, hot wells, steam tables, etc.
• Breaks down, cleans, and sanitizes work stations
• Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs
• Replenishes food items and ensure product is stocked to appropriate levels
• Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc.
• Adheres to Aramark safety policies and procedures including accurate food safety and sanitation
• Ensures security of company assets

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous supervisory experience in a related role preferred

• Previous food service experience required

• Must be able to acquire food safety certification

• Must be able to work independently with limited supervision

• Demonstrates excellent customer service skills

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Catering Supervisor

Position Summary

The Catering Supervisor is responsible for supporting the daily operation, execution, and service quality of catering events. This role oversees catering staff, coordinates event setup and delivery, communicates with clients and internal teams, and ensures all orders are completed accurately, professionally, and on time.

The Catering Supervisor plays a key role in maintaining a high standard of customer service, food safety, presentation, and operational efficiency. This position requires strong leadership, organization, communication, and the ability to adapt quickly in a fast-paced environment.

Key Responsibilities

Event Execution and Service

Oversee the setup, delivery, service, and cleanup of catering orders and events.

Ensure all catering orders are complete, accurate, properly labelled, and delivered on time.

Confirm event details such as order quantities, delivery times, locations, dietary restrictions, and service requirements.

Maintain a professional and positive presence when interacting with clients, guests, and campus partners.

Support both drop-off catering and staffed events as required.

Team Leadership

Supervise catering staff during daily operations and scheduled events.

Assign tasks to team members and ensure work is completed efficiently and to standard.

Train, coach, and support staff in catering procedures, customer service, food safety, and event setup expectations.

Address performance concerns and communicate issues to management when necessary.

Promote a team-focused work environment based on accountability, respect, and professionalism.

Operational Coordination

Coordinate with kitchen staff, chefs, managers, and delivery personnel to ensure catering orders are prepared and executed properly.

Review upcoming catering orders and help prepare daily production and delivery plans.

Assist with organizing supplies, equipment, beverages, disposables, and service items needed for events.

Ensure catering vehicles, carts, storage areas, and event equipment are clean, organized, and ready for use.

Report shortages, equipment issues, service concerns, or client feedback to management.

Food Safety and Quality Standards

Ensure all food is handled, stored, transported, and served according to food safety standards.

Monitor food presentation, portioning, temperature control, and overall quality.

Ensure allergens and dietary restrictions are clearly identified and communicated.

Maintain cleanliness and sanitation standards in catering prep areas, service areas, and equipment.

Administrative Support

Assist with reviewing catering orders, schedules, event notes, and client requests.

Help track event changes, missing items, client concerns, and operational follow-up.

Support inventory control by monitoring catering supplies and communicating ordering needs.

Assist with maintaining accurate records related to catering events, labour, and service issues when required.

Qualifications

Previous experience in catering, food service, hospitality, events, or a supervisory role is preferred.

Strong leadership, organization, and time-management skills.

Ability to communicate clearly and professionally with staff, clients, and management.

Comfortable working in a fast-paced environment with changing priorities.

Strong attention to detail and ability to follow event instructions accurately.

Ability to problem-solve quickly and remain calm under pressure.

Knowledge of food safety standards is considered an asset.

Valid food handler certification is preferred or required within a set timeframe.

Ability to lift, carry, push, and transport catering equipment, food, beverages, and supplies as needed.

Availability to work flexible hours based on catering event schedules, including early mornings, evenings, or occasional weekends.

Core Competencies

Leadership and accountability

Customer service focus

Strong communication

Attention to detail

Problem-solving

Reliability and punctuality

Teamwork

Organization and planning

Professionalism

Working Conditions

This position requires standing, walking, lifting, carrying, pushing carts, setting up event spaces, and working in both kitchen and event environments. The Catering Supervisor may be required to move between multiple buildings or event locations during a shift.

Reporting Structure

The Catering Supervisor reports to the Catering Manager, Operations Manager, or designated Food Service Manager and works closely with kitchen leadership, service staff, delivery staff, and client contacts.

Overall Expectations

The Catering Supervisor is expected to ensure catering events are executed smoothly, clients receive professional and reliable service, and all catering staff are supported in delivering a consistent, high-quality experience.