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Manitoulin Group of Companies
PC Technician - EdmontonManitoulin Group of Companies • Acheson, Alberta, Canada
PC Technician - Edmonton

PC Technician - Edmonton

Manitoulin Group of Companies • Acheson, Alberta, Canada
2 days ago
Job type
  • Full-time
Job description

Job Description

  • Resolve the daily technical issues reported by end users in the company
  • Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
  • Troubleshoot problems with laptops, desktops, and other equipment and perform hardware replacements or upgrades as needed
  • Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
  • Provide training on new and existing applications as required
  • Working with the Infrastructure group when required
  • Create how-to documentation to assist people with various computer tasks
  • Assist with or lead team initiatives
  • Physically install and deploy new equipment as required
  • Be available for flexible hours when required
  • Scheduled to work on-call
  • Maintain asset and system records
  • This is an in office position
  • Other duties as assigned


Qualifications

  • Completion of a college diploma and minimum of 2 - 3 years related experience
  • Experience with the setup and maintenance of network PCs, laptops and printers
  • Ability to fully troubleshoot and support Microsoft Windows and Mac users
  • Google workspace experience preferred



Additional Information

What do we offer to you?

  • Competitive Wages
  • Comprehensive Benefits Program
  • Profit Sharing Opportunities
  • Tuition Reimbursement
  • Opportunities for growth and advancement
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PC Technician - Edmonton • Acheson, Alberta, Canada

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