Job Title: Booking Agent
Hours: Full-time, variable based on business needs, day and afternoon 8 hour shifts
Contract: 6-month fixed-term
Location: Remote
Reason for vacancy: Replacement
DriverCheck does not use AI in any part of our recruitment process.
DriverCheck is growing!
We are a national provider of workplace medical testing and assessments based in Ayr, Ontario. We have Occupational Health Clinics in Kitchener, Sarnia, Mississauga, Calgary, Nisku, Edmonton and Fort McMurray. Dedication to customer satisfaction, fast and accurate turnaround of test results, flexibility, persistence and accountability are of the utmost importance.
The Booking Agent is responsible for handling customer service matters through a variety of channels such as email, telephone and electronic requests while working independently to book testing for our clients in a fast-paced contact center environment. Agents are expected to meet or exceed call volume expectations each day for various types of Drug & Alcohol and Occupational Health testing.
This position is completely remote. You will be responsible to work in conjunction with the Contact Centre Management Team.
What we offer:
Primary duties and responsibilities:
What you need to be successful in the role:
If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.
DriverCheck is committed to creating an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.
Bilingual Booking Agent • Ayr, ON, CA
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