Order Coordinator

Job Details

Posting Details

Description

“Join us in building Careers and shaping Experiences Beyond the Box”

About Us

At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.

The Opportunity

The Order Coordinator position was created to expand on Atlantic’s versatility in the market while also helping to achieve our customer experience goals as a broader organization. The Order Coordinator will work with internal departments and the front-end to make customer requested changes, assist in facilitating key moves by way of cross-collaboration with other departments and will play an instrumental role in providing our Customer Service team with all information they require in order to keep their focus driven to our clientele.

What you'll do

Key Accountabilities

• Manage all scales of order modifications, including date, plant and die transfers; handle intercompany transfers (local and cross-border).
• Assist in executing on all scale expediting requirements.
• Track aged items and manage updates to specifications, tooling and inventory to address obsolescence both in house and with outside vendors.
• Coordinate spec and tooling updates with estimating, handle alternative routing and flysheet adjustments with cross-functional groups.
• Oversee documentation follow-ups for invoices, shipping (e.g., BOLs), and investigations, including RGA and credit processes.
• Manage mass and regular farmouts, including spec reviews, PO creation, tooling transfers, vendor communication, and invoice validation.
• Process account changes for open orders and coordinate updates with relevant teams for delivery, invoicing and production.
• Inactivate/reactivate specs and tooling; manage account-specific requests and RFQ processes.

What you'll bring

• College Diploma or equivalent experience in order coordination, logistics, supply chain management, or a related field.
• Work experience(s) within the corrugated packaging industry is an asset.
• Minimum 2 years of experience in order coordination, logistics, or a related role.
• Proven ability to manage order documentation, tracking, and follow-ups with a high level of accuracy.
• Advanced experience working cross-functionally with internal teams, vendors, and customers to ensure smooth order fulfillment.
• Strong technical aptitude with experience in order management platforms, data analysis tools, and process automation.
• Excellent working knowledge of Microsoft Suite programs.
• Ability to troubleshoot system issues and optimize workflows using digital solutions is an asset.
• Strong organizational skills with the ability to manage multiple orders and shifting priorities in a fast-paced environment.
• Excellent communication skills (verbal and written) to effectively communicate across departments and with external partners.
• Analytical mindset to assess inventory, tooling requirements, and order statuses to ensure accurate fulfillment.
• Attention to detail and problem-solving abilities to facilitate process improvements and maintain high operational standards.
• Customer experience focuses on ensuring that queries are fulfilled accurately and efficiently while maintaining a high level of internal client satisfaction.

What We Offer

• Comprehensive health, dental and vision coverage (dependents included)
• Teamwork-focused culture with sustainability initiatives and social events
• A culture of appreciation through a point-based recognition
• Opportunities for advancement and internal movement
• Education assistance for continuous skill development
• Academic scholarships for employees’ children
• Safety equipment and PPE support program
• Knowledge of advanced material considerations is an asset.

Inclusion and Accessibility

Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we’re here to support you.

We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested, only those selected for an interview will be contacted.

Please Note:

Candidates who are 18 years or older are required to complete a criminal and background check. Details will be provided through the application process.

Hiring Range : $40000 to $50000per year. A candidate’s experience and knowledge may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy.

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