Global Technical Service Engineer

Responsibilities:

Field support:

• Provide technical support through available channels
• Conduct technical training
• Perform First on Market start-ups (FoM)
• Perform installation where applicable

Product life cycle:

• Engage in Product Safety related work
• Lead / handle duties within Continuous Product Improvement (CPI)
• Lead / conduct / take part machine testing and verification
• Secure machine serviceability and user friendliness
• Be a project contributor and subject matter expert
• Warranty handling where applicable

Technical documentation and media:

• Create and maintain technical training material and media
• Create instructions related to Technical Service News Bulletins (TSNBs)
• Create machine specific System descriptions
• Review machine specific manuals
• Including internal Epiroc system specific instructions
• Review Standard Operating Procedures (SOP)

Functional

• This position requires extensive international travelling
• Assist in securing product and application competence among colleagues
• Set up and execute technical support plans in order to secure customer satisfaction
• Pick up and utilize synergies between relevant functions related to products

Knowledge/Education:

• Technical university degree or equivalent experience

Skills/Abilities

• Service minded with a humble attitude
• Analytical and experienced in troubleshooting
• Drive for innovation and product development
• Drive to develop own personal and professional skills
• Social communication and networking skills with a result driven mentality
• Excellent skills in English both verbal and written
• Administrative and report writing skills
• Computer literacy
• Well organized and structured with an ability to work independently as well as in teams.
• Good application and technical knowledge
• Good technical understanding of the Epiroc product portfolio, underground and/or surface.

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.