Manager Application Support

Job Description

What's the opportunity?

Join Operational Efficiency (OE) team under Personal & Commercial Operations (PCO) and be part of the national team that enables operations across RBC in Canada. You will partner with other IT groups and Personal and Commercial Operations (PCO) business line(s) to assess, research, analyze and resolve business and systems issues. Where appropriate, issues to be documented to support recommendations for permanent resolutions. This role will have occasional after hours/on call rotation.

Tech Design and Resiliency (TD&R) stream under OE provides hands-on experience with the systems, data, analytics, and automation capabilities that support operations across PCO.

What will you do?

• Provide efficient day-to-day level 2 and 3 support to critical Personal and Commercial Operations applications/tools, mainframe, data lake, and databases by applying hands-on technical expertise.

  Drive the successful delivery of the OE end user developed applications modernization to web-based solutions

• Analyze business needs, system impacts, and technical feasibility for deployments, changes, and enhancements.

• Collaborate with development, QA, and operations teams to ensure solutions align with the Technology Design and Resiliency team goals and standards.

• Monitor post-deployment performance and resolve issues in partnership with support teams.

• Act as the primary liaison between technical teams and internal/external partners (e.g., vendor, business units).

• Develop and distribute clear, timely communications for planned changes, including:

  • Pre-Deployment: Announcements, impact assessments, and timelines.

  • During Deployment: Real-time updates, status reports, and escalation protocols.

  • Post-Deployment: Success confirmations, incident summaries (if applicable), and feedback collection.

• Provide technical expertise, assist Development and QA teams during Projects execution and identify and implement opportunities for process automation.

• Utilize management tools (JIRA, ServiceNow, MyMarketplace), track progress on tasks and resolve issues that arise in day-to-day running of automated process.

• Create and maintain comprehensive documentation including requirements, specifications, process flows, testing, for the Rationalization and modernization initiatives

• Develop user guides and training materials to aid Technical Support

• Analyze Incident stats and prepare executive dashboards

• Responsible for maintaining the safety and soundness of PCO centralized data repository (SCON databases), and explore opportunities to reduce application infrastructure costs.

• Monitor and measure the implementation status of enterprise data governance policies and standards including supporting the gap assessment and action planning process.

• Manage relationship with all technology partners (E.g. T&O, DNA and GTI) to ensure timely response and tasks delivery.

What do you need to succeed?

Must-have

• Experience supporting business critical applications with advanced understanding of Applications and environment controls.
• Excellent analytical, planning, estimating, communication, presentation and leadership skills
• Proven leadership experience and ability to deliver with minimum supervision.
• Strong knowledge and advanced hands-on working knowledge of Unix, Mainframe, Windows, SQL, Java, .Net, Python and VBA.
• Innate ability to take ownership and accountability for troubleshooting production issues, determining root causes and engaging proactively in applying long-term solutions
• Supporting existing processes and implementing change requirements as part of a structured change control process.
• Understanding of workflow based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive and high-performing teams

• Opportunities to take on progressively greater accountabilities

Job Skills

AI Concepts, Atlassian Confluence, Communication, Java, JIRA Tool, Leadership, Microsoft .NET, MS SQL Queries, People Management, Problem Solving, Production Readiness, Product Requirements, Product Testing, Project Planning, Project Schedule, Python (Programming Language), SDLC Project Management, Software Development Life Cycle (SDLC), Software Product Design, Stakeholder Management, Structured Query Language (SQL)

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-12

Application Deadline:

2026-06-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.