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Customer Service & Order Processing AdminGreat Connections • Toronto, ON
Customer Service & Order Processing Admin

Customer Service & Order Processing Admin

Great Connections • Toronto, ON
30+ days ago
Job type
  • Full-time
Job description

Leading Furniture Manufacturer is looking for a full-time Customer Service & Order Entry Administrator.

FULL TIME JOB. MUST BE AVAILABLE TO WORK 40 HOURS A WEEK.
NO CASH JOBS. SIN REQUIRED.

Location: North York (Keele and Steeles)

Shifts available: Morning shift: Mon-Fri _ 9am-5pm

Job Responsibilities:

  • Ensure all information on orders is as accurate as possible. Cross check orders before updating the system.
  • Ensure log is updated with proper information from the customers.
  • Communicate with Canadian and US dealers regarding questions on orders.
  • Confirm additions and or deletions are possible, through change order portal.
  • Investigate and process all deficiencies (no charge, 50/50 and PSR’s) in a timely manner. Through ECR Portal
  • Convey all information/ response to questions to the dealer in a timely and courteous manner.
  • Acknowledge all emails or phone messages in a timely manner.
  • Other duties as assigned

Qualifications

 Three years experience in a manufacturing environment
 Can navigate through CSM and internal portals.
 Detail oriented, organized, quick learner
 Proficiency in Gmail, Microsoft office, and Google Office platforms
 Strong written skills and phone etiquette.
 Strong customer service, problem solving, multi tasking, time management, and order processing skills

Physical Job Demand: This position requires a candidate to be able to perform these demands.

  • Standing/Walking: Occasionally
  • Sitting: Constant (up to 90% of the shift)
  • Lifting/Carrying: Rarely – may be required to lift boxes under 25lb.
  • Pushing/Pulling: Not required
  • Reaching/Bending: Occasionally
  • Manual Dexterity: Continuous Keyboard and mouse operation (6 – 8 hours daily)
  • Visual Requirements: Visual acuity for a prolonged screen time and detailed order verification.
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Customer Service & Order Processing Admin • Toronto, ON

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