Customer Service & Order Processing Admin

Leading Furniture Manufacturer is looking for a full-time Customer Service & Order Entry Administrator.

FULL TIME JOB. MUST BE AVAILABLE TO WORK 40 HOURS A WEEK.
NO CASH JOBS. SIN REQUIRED.

Location: North York (Keele and Steeles)

Shifts available: Morning shift: Mon-Fri _ 9am-5pm

Job Responsibilities:

• Ensure all information on orders is as accurate as possible. Cross check orders before updating the system.
• Ensure log is updated with proper information from the customers.
• Communicate with Canadian and US dealers regarding questions on orders.
• Confirm additions and or deletions are possible, through change order portal.
• Investigate and process all deficiencies (no charge, 50/50 and PSR’s) in a timely manner. Through ECR Portal
• Convey all information/ response to questions to the dealer in a timely and courteous manner.
• Acknowledge all emails or phone messages in a timely manner.
• Other duties as assigned

Qualifications

 Three years experience in a manufacturing environment
 Can navigate through CSM and internal portals.
 Detail oriented, organized, quick learner
 Proficiency in Gmail, Microsoft office, and Google Office platforms
 Strong written skills and phone etiquette.
 Strong customer service, problem solving, multi tasking, time management, and order processing skills

Physical Job Demand: This position requires a candidate to be able to perform these demands.

• Standing/Walking: Occasionally
• Sitting: Constant (up to 90% of the shift)
• Lifting/Carrying: Rarely – may be required to lift boxes under 25lb.
• Pushing/Pulling: Not required
• Reaching/Bending: Occasionally
• Manual Dexterity: Continuous Keyboard and mouse operation (6 – 8 hours daily)
• Visual Requirements: Visual acuity for a prolonged screen time and detailed order verification.