Build memorable service experiences for all CPKC guests and customers
Support a safe working environment by working in compliance with Occupational Health and Safety Act, OSA and federal health regulations
Complete meeting room setups for events, inclusive of serving, bussing, bar service and on-board train service and cleaning
Housekeeping, Cleaning of bedrooms, washrooms, dining room, service areas, and common areas. Tasks include but are not limited to polishing, vacuuming, dusting, cleaning bathrooms, cleaning windows, washing dishes, minor repairs, making beds, cleaning silver, laundry services and stocking supplies
Guest Services. Respond to the multiple demands and needs of all guests resulting in service that exceeds expectations including food service, meeting services and RCPKC event support
Baggage handling. Handle guest luggage transfers safely with accuracy and efficiency
Maintain confidential a record of CPKC executive and CPKC executive guest’s special requirements and preferences and ensure that these are accurately accommodated in all activities. Engage that knowledge to facilitate an outstanding experience
Liaise with suppliers, purchasing department
Administrative support for reservations of events, event planning; Inventory logs, accounting cross charges and assisting with food ordering for events
POSITION REQUIREMENTS
ProServe and Food Safety certification or equivalent programs is required
Own transportation is required with Driver’s license is required
Standard first aid, Level C CPR is required
Valid and clean passport
Able to perform all housekeeping duties including standing, kneeling, lifting, pulling, pushingetc
Able to maintain accurate records and checklists
A passion for service and an attention to detail in all tasks assigned
Ability to work independently and in a team environment
Strong interpersonal and communication skills with a demonstrated high level of respect, discretion, and confidentiality
Must be able to work shift work including weekends and holidays
Experience with outstanding front of house customer service
Solid understanding of Microsoft applications, word, excel, and outlook
Crafting a positive team environment through celebrative communication
Responsible for stocking and inventory control within the Commissary department both at HQ and Southern Belle