Client Care Specialist - Wood Buffalo Animal Hospital

Welcome, we're thrilled you are considering joining the highly skilled team at Wood Buffalo Animal Hospital Learn More Wood Buffalo Animal Hospital is located in the heart of Northern Alberta, Fort McMurray is a vibrant city where the rugged beauty of the outdoors meets a dynamic growing community offering countless opportunities for outdoor enthusiasts.

This unique location combines the tranquility of nature with the conveniences of a modern urban lifestyle, making it an ideal place for those who value work-life balance.

• With over 25 years of service to the community, Wood Buffalo Animal Hospital offers a full range of Veterinary Services and prides itself on maintaining a warm and welcoming environment.

The Veterinary Team is dedicated to staying at the forefront of Veterinary Medicine while fostering and supporting personal and professional growth.

If you are a DVM looking for a new opportunity where you can work at the top of your scope we would love to meet you.

About the Role Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service.

This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach.

This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients.

Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

Please note this a part time position.

Why Join Wood Buffalo Animal Hospital? A Supportive, Collaborative Team: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work.

Our ideal candidate will be working a schedule of 40 hours per week Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer Medical & dental insurance coverage for team members working at or above 24 hours a week.

Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off Pay Rate: $18.00 - $20.00 The VetCare Community Benefits A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community wide social platform Recognition programs Access to our veterinary learning platform About VetCare VetCare ( vet-care.ca ) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada.

We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong.

With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.

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