Technician - Mechanical

Are you looking for a challenge? That's what we offer!

Who are we:

Heidelberg Canada Graphic Equipment Ltd. is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

What we are looking for:

A Field Service Technician (Central Region, Ontario) Mechanical is responsible for providing repair and installation services on Heidelberg equipment located at the customer’s business. The tech is required to have a solid understanding of mechanical systems and components, as well as a fundamental understanding of the tools and processes required to complete system maintenance and repair activities.

Field Service Technicians are responsible for delivering high quality service and customer satisfaction, as well as working well with the team and providing support/coverage as per business needs.

While the technical aptitude of our technicians is vital, customer service is the cornerstone of our business. As a Heidelberg technician, you will be expected to deliver personalized, consistent, proactive, and competent support to our customers.

Primary Duties are as follows:

• Troubleshoot, repair, conduct maintenance & train on sheetfed equipment.
• Troubleshoot, repair, conduct maintenance & train on sheetfed equipment under service contract/warranty.
• Work with assigned qualified riggers to install new or used equipment that are sales generated. This also applies to the customer requests regarding equipment moves. This includes installation work orders and charge service.
• Work with the installation team to install and commission new equipment.
• Use product knowledge to communicate clearly, verbally and written, both internally and externally
• When Visiting customers show our customers the value added by choosing Heidelberg service to generate additional business.
• Regular attendance and timeliness are expected. There may be times that overtime, or weekend work will be critical functions of the job.
• Complete all paperwork in a timely manner (i.e., expenses, time sheets, escalation reports, online training courses, car maintenance.)

Minimum Qualifications:

• Minimum 4 - 5 years experience servicing and installing printing presses
• Print industry background is required
• Mechanical Technician/Technologist diploma
• Experience working in an engineering services environment is an asset
• Eligible to work in Canada with a Candian work permit.
• A clear Driver’s License

Skills Required

• Excellent Mechanical skills to repair complex mechanical assemblies.
• Ability to work with minimum supervision.
• Troubleshoots mechanical problems. Be able to provide clear and concise reports relating to technical clarification topics.
• Excellent customer relationship skills
• Know and understand how test equipment works. Knows when, where, and how to use it. Following Knowledge and skills an advantage:Volt/ohm/amp meter (multimeter), Current probe, Multimeter, Thorough understanding of AC & DC circuits
• Knowledge of servos and related controllers including hydraulic and pneumatic, temperature controls.
• Working knowledge of personal computers with Microsoft operating systems and customer account service systems, such as salesforce.com
• Physically able to lift up to 50 lbs, twist, duck, carry and push equipment and parts.

Travel: This position requires travel to customers sites across Central Ontario but not limited to this area, the position includes a company vehicle. When traveling outside of this geographical area all airfare, hotels and per diem are supplied.

Why work for HEIDELBERG?

HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.