Job Description:
We are seeking a motivated, detail-oriented individual to join Island Lake Lodge as a Sales and Reservations agent in our downtown office from May till mid September. Our ideal candidate is highly organized and a strong communicator with excellent phone and email etiquette, a commitment to customer service, and the ability to manage reservations with accuracy and efficiency. Responsibilities include creating and managing reservations for winter and summer stays, weddings, corporate events, and activities, while maintaining accurate guest profiles and a thorough knowledge of our offerings.
Job Requirements:
Develop a strong understanding of the reservations system and perform daily tasks efficiently
Excellent communication skills, with the ability to engage and build rapport with guests
Deliver a high standard of customer service, ensuring quality and consistency in every interaction
Organized, with the ability to multitask and perform well in a fast-paced environment
Excellent phone etiquette and verbal communication skills; able to respond promptly to phone, email, and walk-in inquiries while resolving guest concerns professionally
Strong computer proficiency with professional written communication skills
Attention to detail in creating and managing reservations for individual and group bookings, including maintaining guest profiles and processing payments, deposits, and balances
Coordinate with tour operators, local businesses, and activity providers to confirm bookings and ensure accuracy across all reservations
Communicate key operational information through daily reports (“Flash”), reservation systems, and direct communication with office and lodge teams
Assist with the distribution of marketing materials and maintenance of client databases
Process retail sales for customers who purchase retail items from the downtown office
Collaborative and team-oriented, contributing to shared goals and overall success
Why work at Island Lake Lodge?
A friendly and positive team environment
Staff discounts on food, drinks, and merchandise
Complimentary staff meals
Product deals and discounts from our amazing partners
Sales and Reservations Agent • Fernie, British Columbia, .CA
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